Full Time | Get Real Workwear & Safety | Mackay
Are you highly organised, great with computers and the type of person who notices the little things others miss?
Get Real Workwear & Safety is looking for a reliable and switched-on Internal Customer Support team member to work alongside our Account Managers and help us deliver exceptional service to our account customers.
This is an important behind-the-scenes role within our team.
You'll be the person our Account Managers can rely on to help chase down information, follow up orders, research products, prepare customer documentation and make sure the details are right.
If you enjoy being busy, solving problems, working as part of a team and taking pride in getting things done properly, this could be a excellent fit.
What you'll be doing
Working closely with our Account Managers, your day-to-day responsibilities will include:
Supporting Account Managers with the day-to-day needs of their customers
Following up and chasing customer back orders
Researching products and sourcing options to meet customer requirements
Obtaining and confirming product costs, pricing, availability and expected delivery times
Entering customer orders accurately when required
Creating and maintaining customer range plans under the direction of Account Managers
Preparing customer order sheets and other account documentation
Following up suppliers and internal team members to keep customer requirements moving
Keeping information accurate, organised and up to date
Assisting Account Managers with other administrative and customer support tasks as required
What we're looking for
For this role,
attention to detail is essential
.




We're looking for someone who:
Is reliable and takes responsibility for their work
Has excellent computer skills and is confident learning new systems
Has outstanding attention to detail and a high level of accuracy
Has great written and verbal communication skills
Is organised and able to manage multiple tasks and priorities
Is comfortable researching information and following things through to completion
Works well as part of a team
Is willing to jump in and help wherever required
Can work independently while taking direction from our Account Managers
Takes pride in providing great internal and external customer service
Previous experience in an
administration, sales support, customer service or similar role is desirable
, but finding the right person with the right attitude, reliability and attention to detail is just as important to us.
About the role
This is a
full-time position
and an opportunity to become an important part of the team supporting our Account Managers and account customers.
It's a role for someone who genuinely enjoys organisation and getting the details right.
There will be plenty happening at once, so you'll need to be able to prioritise, communicate and follow through.
You won't just be "doing admin".
You'll be helping our Account Managers look after their customers, solve problems and make sure we deliver the level of service our customers expect from Get Real.
Sound like you?
If you're reliable, organised, great with computers and have an eye for detail, we'd love to hear from you.
Apply now and tell us a little about yourself, your previous experience and why you think you'd be a great fit for the Get Real team.

📌 Internal Customer Support (Queensland)
🏢 Get Real Workwear
📍 Queensland