About Assetlink
We pride ourselves on our culture – The Assetlink Way.
We have one of the country's most diverse and dependable workforces.
We have also been awarded the prestigious Top Employers Certification and won the AHRI Cross Cultural Management Award, recognising our commitment to providing a safe, supportive and passionate working workplace.
Our Vision is: "To change the lives of those we work with by connecting them with the best opportunities of the Australian community".
The Role
We have a Full Time Concierge Manager position at OUR Macquarie Centre SITE.
As the Concierge Manager, you will introduce people to the exciting world of THE Macquarie Centre.
You will be turning curious visitors into loyal customers whilst supervising and leading a team dedicated to providing outstanding retail customer service.
You will be part of the Assetlink team with a key focus on developing a high-performing customer service team, whilst efficiently managing all day-to-day Concierge operations, including but not limited to; delivery service training, driving in-centre service standards and many other day-to-day operational requirements.
If you are a highly experienced Duty Manager, Front Office Manager or Customer Relationship Manager with team management experience and would like to be part of a team that makes a difference, we would love to hear from you!
Role Requirements
Excellent customer service skills
Exceptional communication skills (verbal and written)
Impeccable grooming and presentation
Previous proven experience working within a similar role
You are a team leader, hands-on operator with the ability to anticipate the needs of guests and your team, exceeding satisfaction levels
Ability to conduct regular floor walks around the centre to ensure it always presents as per expected standards and reporting requirements
Responsible for leading, mentoring and developing a team




You have an 'eye for detail' that can deliver exceptional customer experiences
Conduct team meetings and regular catch-ups with direct reports
Ability to handle complaints and resolve in a calm manner
Be comfortable managing sensitive conversations with our guests, staff and retailers
Build and manage strong relationships with VIPs and retailers.
Excellent time management and organisational skills
Ability to follow instructions, systems, procedures and processes
Good computer literacy in software such as the Microsoft Office Suite
Reliable and hard-working attitude
Positive attitude, integrity and ethical behaviour
Must have valid work rights in Australia
What we offer you
Reward and recognition incentives
Ongoing training and development
Career development and opportunities
A safe and supportive working environment
A family-oriented culture
If you're a highly motivated, enthusiastic individual with a commitment to providing excellent service and would like to be key part of our Integrated Services team at Pacific Fair, we'd love to hear from you, click '
Apply'.
In order to comply with various Federal/State/Territory Government mandates and Client site requirements, you must be able to provide proof of vaccination if required to do so as part of the Assetlink recruitment process.
Assetlink's Diversity Commitment
Assetlink is committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites.
We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities, women, and other diversity groups.
Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages.
Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.
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📌 Concierge / Customer Service Manager (Gold Coast)
🏢 Assetlink
📍 Gold Coast