About us

Orbitel Technologies is a local Adelaide IT managed services provider, trusted by businesses for proactive support, smart automation, and genuine partnership, not faceless helpdesk service.

We are growing our service delivery team and investing in the people who lead it. This is a genuine leadership prospect for someone who understands the MSP environment, enjoys developing people and can keep a busy technical team focused, accountable and delivering consistently high-quality service.

About the job

You will lead the day-to-day performance and development of our support desk team, with the opportunity to take on greater oversight of project delivery over time.

- Lead team meetings, regular one-on-ones and coaching conversations

- Set clear expectations and support team members to perform at their best

- Own ticket quality, SLA performance and escalation triage

- Coordinate team rostering, leave coverage and major incident response

- Monitor workloads and help remove operational bottlenecks

- Drive improvements to processes, documentation and service consistency

- Support the recruitment, interviewing and onboarding of new team members as the service delivery team grows

- Work closely with management and senior technical staff to improve the client experience

Skills & experience

- Experience leading,



supervising or mentoring a technical support or service delivery team

- Previous experience working within an IT managed services provider

- Strong technical foundations and the credibility to guide triage and escalation decisions

- The ability to balance people leadership with hands-on operational oversight

- A calm, clear and practical communication style, particularly under pressure

- Strong organisation, follow-through and accountability

- A genuine interest in developing people and building a high-performing team

Why join Orbitel?

- A genuine leadership role with real authority and scope to make improvements

- The opportunity to shape team processes, standards and direction

- A strong technical team that values quality and collaboration

- A growing local Adelaide business where your contribution will be visible

- Direct access to the leadership team and the ability to influence how we operate

- Long-term opportunity to expand your leadership across service delivery and projects

How to apply
Click apply now and include a short cover note on what draws you to a leadership role like this. Successful applicants will be contacted directly. We'd love to hear from you.

📌 Team Leader - Support & Projects Delivery (Adelaide)
🏢 Orbitel Technologies
📍 Adelaide