Your new company

Hays is pleased to partner with a prominent state government body, who play a vital role in supporting the wider Queensland community in development and maintenance. They are seeking an efficient and dynamic AO3 Business Support Officer to join and contribute to a outstanding team on a full-time temporary contract in Townsville.

Your new role

We are seeking a motivated Business Support Officer to support the delivery and management of work orders and projects across North Queensland. Working closely with the Business Support Co-ordinator and Business Manager, you will play a key role in maintaining the integrity of work order processes while delivering exceptional customer service and administrative support.

Key Responsibilities

Provide high-quality customer service to internal and external stakeholders.

Support the administration and management of work orders and projects across the region.

Prepare, update and maintain records, reports and documentation with a high level of accuracy.

Utilise systems such as Ellipse and the Microsoft Office Suite to manage information and workflows.

Respond to enquiries and provide support to senior staff when required.

Develop, maintain and improve procedures, manuals and registers.





Undertake a range of general administrative and business support functions.

What you'll need to succeed

Current driving licence.

Strong attention to detail and commitment to accuracy.

Intermediate to advanced skills in the Microsoft Office Suite, particularly Excel.

Ability to work effectively in a fast-paced, KPI-driven environment.

Strong organisational, communication and customer service skills.

A proactive and team-focused approach to work.

What you'll get in return

$51.12 per hour plus superannuation

Full-time hours, Monday to Friday (37.5 hours per week)

Townsville location based in Garbutt

Contract through to 27 November 2026 with the possibility of extension

Opportunity to gain valuable experience within a respected Queensland Government organisation

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call Kerry Martin now on 07 4417 1151.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #3013147 - Kerry Martin

📌 /1 Business Support Officer (Townsville)
🏢 Hays
📍 Townsville