Do you thrive in a team-oriented environment where your work drives real impact? We are looking for passionate individuals to join our growing Sales and Support Team at EXELNetwork.

Our business is growing and we are looking for a Full Time ‘Sales and Support Team Member’ to jump in and join our close-knit team as an integral part of our future growth.

Whether you're earlier on in your career or have plenty of experience under your belt, we'd love to hear from you. The salary will depend on the level at which you join us.

About us

At EXELNetwork, we lead the Test and Tag industry, offering our customers top-tier products and services across Australia and NZ. We are passionate about providing excellent solutions, and we’re looking a motivated individual to join our dynamic team in our Westminster office.

We believe in empowering our team members to thrive in a collaborative and forward-thinking environment. We are passionate about delivering high-quality products and services to our clients.

About the role

This full-time role focuses on meeting customer needs with a solution-driven approach, handling sales and technical inquiries, and following up on training leads. We’re seeking someone who excels at building relationships, solving problems, and is motivated by a team environment. Experience with CRM tools is preferred, but we’ll provide on-the-job training.

What You’ll Do

- Solution-Based Sales: Engage with customers via email, live chat, phone, and walk-ins to identify their needs and provide the right Portable Appliance Tester (PAT) solutions and Training packages.

- Lifetime Support: Provide ongoing technical support to our customers, ensuring they get the most out of their equipment.

- Relationship Management: Follow up on training leads and maintain accurate records in our CRM.

- Team Collaboration: As part of a small local team,



you’ll be cross trained across PAT and Test and Tag Training (TTT) as well as dispatch and calibrations.

- Technical Sales: Handle inquiries regarding PAT calibrations, test tags, and accessories.

Who You Are

- A Natural Communicator: You enjoy talking to people and can explain technical concepts in simple terms.

- Sales-Minded: You are motivated by meeting targets and finding "win-win" solutions for customers.

- Adaptable: You thrive in a small-team environment and are happy to adapt from calls to F2F when needed.

- Tech-Savvy: You’re comfortable with CRM/ERP tools (or ready to learn) and have a base understanding of order processing and invoicing.

We’re Looking for People Who:

- Excel in communication and problem-solving.

- Have experience in Sales or Customer Service.

- Enjoy working in a fast-paced, collaborative environment.

Why Join Us:

- Competitive salary - Benchmarked to industry standards and based on experience and performance with annual reviews

- Rewards and Recognition – an employee driven ‘shout out’ program with monthly rewards as well as a quarterly Excellence Award

- Wellbeing – An Employee Assistance Program for all team members and families to access when required

- Culture – Supportive and collaborative team that encourages open communication, current ideas and team members being their authentic selves

- Continuous Improvement – While we celebrate the wins and work well done, we are always looking at how we can improve as individuals and as a business. We will also support you with full training across all aspects of the role.

Ready to join us?

How to apply:

Submit your resume and a brief cover letter telling us about an amazing customer experience you’ve had and why you’d love to be part of our team.

Please put your best foot forward and show us what you’re made of!

Respectfully, only shortlisted applicants will be contacted.

Thanks for considering us. Hope to see you soon.

📌 Sales and Customer Support (Westminster)
🏢 EXELNetwork
📍 Westminster