Senior Contact Centre Tech Lead – Cloud & Cx Expert Sydney (Australia)

Senior Contact Centre Tech Lead – Cloud & Cx Expert Sydney (Australia)

14 Aug
|
Optus Enterprise
|
Australia

14 Aug

Optus Enterprise

Australia

Optus Enterprise is seeking 3 Senior Contact Centre Specialists to deliver technical support and managed services for enterprise Contact Centre settings. You will handle incidents, collaborate with vendors and stakeholders, and drive continuous improvement across platforms such as CXone, Omilia and AWS.
You bring 7+ years in Contact Centre support, robust troubleshooting, and a proactive mindset with ITIL knowledge to ensure SLA performance and customer satisfaction.
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📌 Senior Contact Centre Tech Lead – Cloud & Cx Expert Sydney (Australia)
🏢 Optus Enterprise
📍 Australia

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