Client

A long standing ICG client is looking for a business banking arrears management specialist to assist an existing ICG team with a major transformation of the client’s collections and recovery operating model covering systems, processes and people.

Role

Support a multi-stream project team, providing specific expertise, benchmarks, and deep industry experience.

Key Deliverables:

- Provide capability maturity frameworks.

- Provide and review process maps for best practices

- Provide or help the team gain access to relevant benchmarks across the industry

- Define and map best-in-class arrears and early warning processes across pre-delinquency, delinquency and recovery stages, including customer journey and treatment segmentation.

- Recommend improvements to customer contact strategies (e.g. cadence, channels) and governance frameworks (e.g. escalation paths, oversight of non-performing loans).

Experience and qualifications required:

- Lead role in a business bank managing arrears, collections and or recoveries spanning several years recently





- Management consultant with multiple recent project experience in this field in recent years

Logistics

Start date: August Duration: Initial project 8 Weeks, on a flexible basis, full time or part time based on availability and experience and any conflicts

Location: Australia

Rate: The daily net rate to the consultant will be defined by seniority and experience but as a minimum will be $2,000 + GST a day

Application Close date: No later than Tuesday 15th, 2025 at 5pm AEST

- All Accredited Qualified must become a Member of ICG if not already the case

- APT’s (Resume's) must be lodged (by EOD Application Close date above) We will review all APT's and select the best 3 for the client. The client will then conduct interviews.
- Please note that the net rate quoted is an ICG Affiliate rate available for
ICG Members only.

- Any previously agreed and documented rates for candidates introduced to ICG via approved 3rd parties will be honoured.

📌 Consultant Gig #1014–Australia–Business Banking–Arrears Management Expert (Barangaroo)
🏢 Recognized
📍 Barangaroo