### Community Support Volunteer – Help People Access Financial Support in Cairns

*At Good Shepherd, we work alongside women, girls and families to create a future where everyone is safe, strong, well and connected.*

**About us**

At Good Shepherd, we partner with communities to support people experiencing disadvantage to thrive. We deliver inclusive, place-based programs, including financial wellbeing services, No Interest Loans (NILS), financial counselling, family and domestic violence support, and community-based initiatives.
Our Community Hubs and Good Money Stores are welcoming, accessible spaces where people can connect with services and get the support they need.

**About the role**

We are seeking friendly and reliable volunteers to join our Cairns Valuable Money hub.
In this role, you will be a welcoming presence, supporting community members to navigate services, respond to enquiries, and access financial and community support. You will also assist with administrative tasks to help keep the hub running smoothly.

**What the role involves**

- Welcoming people to the hub in person, by phone or email
- Supporting community members to understand and access available services
- Assisting people to gather information or documentation to access support
- Providing referrals to internal and external services, as directed




- Supporting the team with general administration (emails, bookings, data entry)

**About you**

- Friendly, welcoming and enjoys interacting with people
- Organised and comfortable with basic administrative tasks
- Has strong communication and interpersonal skills
- Is reliable and able to commit to a regular volunteering schedule
- Values inclusion, respect and community connection

Multilingual volunteers and those with interest in community services are encouraged to apply.

**What you’ll gain**

- Induction training and ongoing support
- A dedicated supervisor and connection to a supportive volunteer team
- Opportunities to build skills and contribute meaningfully to your community
- Insight into financial inclusion and community services

You’re welcome to reach out for a chat to learn more about the role at [************@goodshep.org.au](mailto:************@goodshep.org.au)

** Category **
Community Services

** Commitment **
Regular - more than 6 months

** Type Of Work **
Accounting & Finance,Administration & Office Management,Companionship & Social Support,

** Time Required **
5 to 15 hours per week - flexible to your schedule within business hours.

Cairns hub open Monday – Friday, 10.00am – 3.00pm

📌 Community Support Volunteer - Financial Inclusion (Cairns, QLD)
🏢 Good Shepherd
📍 Cairns