Job Description

A career that lets your passion shine:

- Welcome and greet guests warmly on arrival, creating a positive first impression from the moment they step into the hotel
- Deliver effective and accurate check-in and check-out services using Opera Cloud & ACDC, responding promptly to guest enquiries and requests
- Share accurate and helpful information on hotel facilities, amenities and local attractions
- Maintain guest account records with precision, processing cash and card transactions securely and ensuring timely, accurate posting of charges
- Handle all incoming calls courteously and professionally, documenting and relaying guest messages, reservations and special requests
- Act as a liaison between guests and Reservations, Concierge, Housekeeping and F&B; teams to ensure seamless service delivery
- Promote the ALL – Accor Live Limitless loyalty program, hotel facilities and services, maximising sales through recommendations, upselling and cross-selling
- Uphold stringent security protocols and hotel SOPs to safeguard guest confidentiality and safety at all times

📌 Guest Experience Agent (Broadbeach)
🏢 Sofitel
📍 Broadbeach