Job Description

Novotel Newcastle Beach are looking for a Full-Time, Guest Service Agent who is passionate about providing excellent customer service to join the team.

Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us here the Novotel Newcastle Beach.

Key Responsibilities Include:

- Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and productive check-in process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
- Oversee the accurate processing of guest reservations, updates, and special requests,



utilising property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

- Rotating roster across Monday to Sunday
- Most of the rostered shifts for the GSA role will be mid shifts, 10am-6pm, 11am-7pm or 12-8pm
- Front Office shifts that you could also be rostered for are morning 6.30am to 2.30pm & evenings 2.30pm to 10.30pm.

Hourly HIGA Award Rates (excluding superannuation):
Monday - Friday: $27.97 per hour
Saturday: $34.96 per hour
Sunday: $41.96 per hour

Plus, penalties where applicable

📌 Guest Service Agent (Newcastle)
🏢 Novotel
📍 Newcastle