Our Client

Our client is a large ACT Government environment responsible for delivering technology, digital, data and cyber capabilities that support essential public services across Canberra.

Operating across a broad and complex technology portfolio, the organisation supports digital services and ICT capabilities used throughout government, including healthcare, education and public administration. Its major transformation programs bring together multidisciplinary technology, project and business teams to modernise systems, improve workforce capability and deliver better services to the Canberra community.

This chance sits within a significant government transformation portfolio involving people, processes and technology, with a strong emphasis on stakeholder adoption and sustainable business change.

Why Contract With Us

At Charter Diligence, we go beyond just placement — we support our contractors with practical benefits that reflect real-life needs. All contractors engaged through us have access to early cash advances on approved timesheets, offering flexibility in cases of unforeseen expenses or cash flow challenges. Unlike traditional labour hire providers, we understand that life doesn’t always align with a pay cycle — and we're here to help when it matters most. Well, ask your mates if they’re already a Charter Diligence Contractor — chances are, they’re already benefiting from the support we provide.

About the Role

An opportunity is available for a mid-level Change Manager to support a major technology implementation within a complex public healthcare environment.
The role will focus on the implementation and rollout of a Time and Attendance system, helping employees and business areas transition successfully to new technology, processes and ways of working.

With strategic change artefacts already established, this position is primarily focused on hands-on change delivery. You will work closely with project teams, business representatives and key stakeholders to understand impacts, assess readiness, manage resistance and drive adoption.

The broader project is expected to continue over approximately 12 months, providing the successful contractor with exposure to a substantial workforce and technology transformation.

Position: Change Manager - $110-$130/hour + super
Location: Gungahlin, ACT
Working Arrangement: Hybrid arrangements
Start Date: ASAP
Duration: 6 months with possible extension
Application Deadline: Closing soon

Key Responsibilities

- Deliver change management activities supporting the implementation and rollout of a Time and Attendance system
- Translate established change strategies into practical implementation and adoption activities
- Conduct change impact assessments across people, processes, systems and business areas




- Assess organisational and stakeholder readiness ahead of key implementation milestones
- Engage with business stakeholders to understand operational impacts and change requirements
- Build trusted relationships with project teams, business leaders, subject matter experts and affected employees
- Identify gaps in business processes and support stakeholders to develop or update standard operating procedures
- Develop stakeholder engagement, communication and enablement activities
- Prepare change communications, presentations, briefing materials, FAQs and supporting collateral
- Facilitate workshops, impact assessments, stakeholder discussions and readiness sessions
- Support training needs analysis and coordinate change activities with learning and enablement initiatives
- Identify stakeholder resistance and develop practical strategies to improve engagement and adoption
- Monitor change risks, issues, dependencies and emerging stakeholder concerns
- Align change activities with project timelines, technology releases and implementation milestones
- Support benefits realisation by linking adoption and behavioural change to intended program outcomes
- Track adoption, readiness and stakeholder sentiment and provide recommendations to project leadership
- Collaborate with technology, project, business analysis, communications and operational teams
- Contribute to post-implementation reviews, lessons learned and continuous improvement activities

About You

- Demonstrated experience delivering organisational change within complex environments
- Experience supporting technology, digital transformation or enterprise system implementations
- Strong understanding of the relationship between technology, business processes and organisational change
- Practical experience conducting change impact and readiness assessments
- Working knowledge of recognised change management methodologies such as PROSCI or ADKAR
- Strong stakeholder engagement, communication, negotiation and influencing skills
- Confidence engaging with stakeholders experiencing uncertainty or resistance to change
- Ability to facilitate workshops and communicate effectively with technical and non-technical audiences
- Experience developing change communications, engagement plans and implementation collateral
- Strong organisational skills with the ability to manage competing priorities and deadlines




- Ability to operate effectively within complex organisational structures and ambiguous environments
- Understanding of benefits realisation and measuring successful adoption
- Familiarity with Managing Successful Programmes (MSP) and benefits management will be advantageous
- Previous consulting experience is highly regarded, particularly across multiple technology or transformation projects
- Healthcare or hospital sector experience is advantageous but not essential
- Time and Attendance, workforce management, payroll or HR technology implementation experience will be highly regarded
- Relevant tertiary qualifications in Business, Organisational Psychology, Change Management or a related discipline are desirable
- PROSCI certification or another recognised organisational change management qualification is highly regarded
- Ability to obtain and maintain required government compliance and Police Check requirements
- Valid Australian working rights are mandatory
- Sponsorship is not available for this position
- Australian Citizens, Permanent Residents or candidates holding an appropriate long-term Australian work visa are required
- As a mandatory requirement for this contract role required by our client, applicants are kindly asked to complete a compliance check and upload their work rights verification at www.charterdiligence.com.au/portal. Incomplete submissions may not be considered. If you have any questions or need assistance with the process, please don’t hesitate to contact our team—we’re here to help.

Application Process

Important: Due to the high volume of applications and the limited submission timeframe, we may not be able to contact all applicants. This is not a reflection of interest, but a result of operational constraints. As part of mandatory government contract requirements, priority will be given to candidates who have completed all necessary compliance checks. For applicants with privacy concerns regarding work rights verification submission, documents may be presented in person at our local offices for sighting.

We encourage candidates who are passionate about making a difference and possess the necessary experience and skills to apply. Please apply to this job post or submit your CV along with a cover letter detailing your qualifications and interest in the role to this job post. For confidential inquiries, contact our recruitment team at [email protected] and (02) 7208 7776 (Sydney), (03) 9001 7776 (Melbourne), (07) 3866 7776 (Brisbane), or (08) 6118 7776 (Perth).

Charter Diligence is an equal-opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of their background. Join us and be part of a team that is shaping the future of the industry.

📌 Change Manager | ACT Government (Canberra)
🏢 Charter Diligence
📍 Canberra