- Permanent, full-time opportunity

- You will drive our customer obsession and strategically meet our customer product needs through technology, processes and policy

- Together we can help more Australians to realise their home ownership and investment dreams

See yourself in our team

Retail Banking Services (RBS) is the public face of CommBank, serving more than 10 million personal and small business customers. Within RBS, the Home Buying domain is responsible for delivering commercially sustainable home lending outcomes while maintaining high standards of customer experience, product integrity and regulatory compliance.

The Product Stream Lead, In Life Value stream is leading the In life Redraw squad. The squad will look to simplify and uplift the in life experiences using application of digital innovation and AI, focused on engaging customers earlier and more efficiently in their home buying journey.

Within Home Buying, the In Life Value stream the In life Redraw squad brings together product, data, digital, marketing, frontline and technology partners to drive sustainable home loan's.

Do work that matters

As Product Stream Lead, Manage & Own, at the Executive Manager level, you will report to the Manage & Own Crew Lead and be responsible for shaping and delivering the in-life value stream strategy across Home Buying, focused on uplifting all in-life experiences for homeowners so they can adjust their home loan to their life's needs.

You will lead the squad responsible for the experiences customers rely on to manage their repayments, redraws, splits and switches, with a relentless focus on simplifying and digitising these journeys. You will balance customer outcomes, commercial performance, operational excellence, risk and regulatory obligations, while reducing customer breakpoints and complaints through a discovery-led approach with customer experience at the core of it all.

With a customer-obsessed and outcome-focused mindset, you will lead your team with curiosity, pace,



and clarity to continuously improve how we identify customer needs, remove friction and deliver seamless in-life servicing. You will be comfortable working with ambiguity, using data and insight to make informed decisions, creating alignment across diverse stakeholders, and adapting quickly as customer, market and business priorities evolve.

Key Responsibilities:

- Define the in-life value stream and squad vision, goals and roadmap, aligned to Home Buying objectives and key results, to uplift the experiences homeowners use to manage their loans through life's changing needs

- Identify, develop and deliver improvements across managing repayments, redraws, splits and switches, simplifying and digitising these journeys end to end

- Reduce customer breakpoints and complaints through a discovery-led approach, placing customer experience at the centre of every decision

- Build and prioritise the squad backlog in collaboration with product, data, digital, marketing, frontline, technology, risk and compliance stakeholders

- Lead and develop a multidisciplinary squad, creating a psychologically safe, inclusive, accountable, and high-performance culture focused on customer impact, commercial value and continuous improvement

- Identify and manage risks, dependencies and issues across the value stream and squad, ensuring strong operational risk, compliance, and customer outcome management

- Stay abreast of external market, customer, technology, regulatory and innovation trends, including emerging applications of AI and data-led personalisation in financial services

- Plan and lead product,



portfolio and experience-related change through operations, marketing, digital and distribution channels, including communications, training, launch readiness and stakeholder engagement

- Build and foster strong relationships across the home lending value chain, leading virtual teams to deliver strategic in-life initiatives, simplify the portfolio and resolve complex cross-functional issues

We’re interested in hearing from people who have:

- Demonstrated experience defining product vision and translating this into a roadmap and backlog

- Solid analytical capability and a track record of delivering meaningful improvements in customer experience and operational efficiency

- Experience working across and leading cross-functional teams and influencing stakeholders in complex, matrixed organisations

- Experience in product management is highly regarded, and experience in retail banking and home loans is desirable

- Knowledge of operations and compliance risk management or frameworks would be advantageous

- Strong written and verbal communication and influencing skills and proven stakeholder engagement skills

- Strong planning skills with the ability to deal with competing priorities

- Demonstrated experience working in an Agile framework environment

- Advanced analytical and problem-solving capability

- Risk Mindset: All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 25/08/2026

📌 Product Stream Lead (Eveleigh)
🏢 Commonwealth Bank Of Australia
📍 Eveleigh