The Current South Wales Civil and Administrative Tribunal (NCAT) are recruiting to fill roles in the Guardianship Division of NCAT, Sydney CBD.

- Sydney CBD
- 3 x Ongoing roles and 2 x Temporary roles (35 HPW)
- Diverse and inclusive organisation
- Generous leave entitlements including flex leave
- Clerk Grade 5/6, base salary ($99,938-$110,271), plus employer’s contribution to superannuation and annual leave loading

Your role

- Assist clients to understand the Tribunal process, including encouraging the participation of persons with a disability
- Manage complex cases where there may be significant conflict between parties
- List and prepare matters for hearing, write hearing reports for the Tribunal, prepare, and send documents to clients
- Contact clients to determine how they will participate in Tribunal hearings
- Comply with procedures and legislation relevant to the Tribunal

In the course of their work NCAT staff may be exposed to psychosocial hazards and risks. Please refer to NCAT Information sheet - Psychosocial hazards in the workplace

What we’re looking for

We are looking for someone who is motivated, takes initiative and has strong customer service skills.

You will:

- Be capable of being professional with challenging clients
- Be willing to develop your skills and knowledge of legislation, legal principles, and procedures
- Have strong communication and negotiation skills
- Be interested in supporting people with disability
- Have experience working in a high-volume environment with set timeframes
- Be able to manage your individual workload independently and efficiently
- Have an ability to maintain a high degree of accuracy

Download the role description





We do work that really matters

The Guardianship Division is NCAT‘s protective jurisdiction and promotes the rights of people living with decision making disabilities.

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date resume (maximum 4 pages) and a cover letter (maximum 3 pages), addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

Targeted Question 1 - Provide an example about a time when you had to communicate a complex process and explain it to a customer who had difficulty understanding due to a disability.

Targeted Question 2 - Describe your experience in meeting deadlines in a busy and demanding workplace with competing priorities

Applications close – Sunday 10 May 2026 at 11.59pm

Got a question?





We are hosting two information sessions to help you learn more about the role:

- Friday 24 April 2026 at 4.30 pm
- Friday 1 May 2026 at 4.30 pm

If you’re interested in attending, please register your interest using the link below. Information Session Registration of Interest - Case Management Officer (NCAT) – Fill out form

For more information about the role or what it’s like to work for DCJ, please contact Rebecca Clifton on (02) 9556 7631, or via email: [email protected]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Paola Piña | Talent Acquisition Officer, via [email protected]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

📌 Case Management Officer - NSW Civil and Administrative Tribunal (NCAT) (Australia)
🏢 Nsw Government
📍 Australia