Manager, Investigations & STRA (Rental)

Clerk Grade 11/12
Employment type: Ongoing, Full-time
Base salary: $149,739 – $173,174 per annum plus superannuation
Location: Parramatta – 4PSQ (Hybrid working arrangements - office attendance required 2–3 days per week).

An exciting opportunity has arisen within NSW Fair Trading for a Manager, Investigations & STRA (Rental).

Be Part of the Future of Fair Trading
Fair Trading exists to ensure safe marketplaces for goods services and homes in NSW.
At NSW Fair Trading, we’re transforming how we deliver for the people and communities of NSW. Our new operating model puts customers at the centre, strengthens our regulatory impact, and enables our people to thrive. We’re building a modern, responsive, and risk-based Fair Trading—one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property, and consumer markets.
This next phase brings new opportunities to help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.

If you’re someone who:

- Thinks deeply about the needs of people and communities,
- Is motivated by great outcomes, not just processes, and
- Wants to be part of an organisation that’s transforming how regulation works—
…then there’s a place for you in our future.

Join us as we build a Fair Trading that’s customer-centred, evidence-driven, and proudly focused on public value.

About the Role

As the Manager, Investigations & STRA (Rental), you will lead and manage intelligence-led, risk-based investigation and enforcement activities that prevent and respond to breaches of rental laws in NSW. You will oversee high-profile investigations, coordinate regulatory responses across agencies, and promote a culture of excellence and integrity in regulatory practice.

A key focus of this role is the coordination of regulatory responses to shared accommodation risks, complex tenancy matters, and breaches of the Short-Term Rental Accommodation Code of Conduct. You will work closely with other regulators and agencies to address issues that cross organisational boundaries,



ensuring a collaborative approach to enforcement and compliance.

You will also play a vital role in working with vulnerable people, providing protections and support to ensure safe and decent rental homes for all in NSW. Your leadership will help ensure that the needs of those at risk are understood and addressed through fair, effective, and compassionate regulatory action.

Your Responsibilities Will Include

- Providing operational direction and leadership to deliver innovative, intelligence-led investigation and enforcement activities.
- Overseeing complex and high-profile investigations, providing strategic advice and recommendations to secure compliance.
- Building and maintaining strong partnerships with regulatory agencies, industry bodies, and internal stakeholders to address shared accommodation risks and complex tenancy matters.
- Leading the response to breaches of the Short-Term Rental Accommodation Code of Conduct, ensuring effective enforcement and stakeholder engagement.
- Ensuring staff maintain current knowledge of relevant legislation, policies, and investigative practices.
- Promoting continuous improvement, accountability, and excellence in regulatory operations.
- Contributing to strategic planning and risk assessment to support future regulatory activities.
- Championing a customer-focused approach, particularly in supporting vulnerable people and communities.

About You

We are seeking a dynamic and experienced regulatory investigations leader who:

- Brings substantial experience in investigations, enforcement, or regulatory compliance.
- Has strong leadership and team management skills in fast-paced operational environments.
- Demonstrates sound knowledge of relevant legislation, investigative methodologies, and strong commitment to excellent customer service.




- Communicates with influence and acts with integrity and accountability.
- Is committed to working collaboratively with other regulators and stakeholders to achieve the best outcomes for the people of NSW.
- Holds relevant qualifications such as Certificate IV in Government Investigations (or equivalent), and a valid NSW driver’s licence.

When Applying
Provide a cover letter and resume (maximum 3 pages) that outline your experience and how you meet the role’s key capabilities.

Salary Grade 11/12, with the base salary for this role starting at $149739 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Judy Torres via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday, 11th March 2026 (at 9:59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our excellent state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Manager, Investigations & STRA (Australia)
🏢 Nsw Government
📍 Australia