The Mangrove Hotel is seeking an experienced and organised Hotel Service Manager to supervise and coordinate the activities of hotel service employees and support the smooth day-to-day operation of the hotel.
You will work closely with hotel management and operational departments to ensure employees are effectively coordinated, service standards are maintained and guests receive a consistently high level of service.
Key Responsibilities
- Determining daily work requirements and allocating duties to hotel employees.
- Supervising and coordinating employees to ensure operational and service requirements are achieved.
- Working closely with managers to coordinate activities across other departments and organisational units.
- Preparing and maintaining employee rosters, attendance records and related workforce documentation.
- Communicating, explaining and enforcing workplace health and safety requirements, procedures and regulations.
- Monitoring service standards and ensuring hotel presentation and guest service expectations are consistently maintained.
- Liaising with other hotel departments to ensure guest requests and operational requirements are effectively communicated and actioned.
- Assisting with front office and hotel reception duties when required, including guest enquiries, arrivals and departures.
- Supporting management with general hotel operations and responding to operational issues as required.
About You
- Minimum one year of relevant working experience in the relevant position/industry.
- Previous supervisory or management experience within a hotel or hospitality workplace.
- Strong leadership and people-management skills.
- Experience coordinating employees, allocating duties and managing rosters.
- Excellent communication and interpersonal skills.
Salary between $79,000 and $85,000 per annum plus superannuation.
Please note only shortlisted candidates will be contacted.
📌 Hotel Service Manager (Broome)
🏢 Mangrove Resort Hotel
📍 Broome
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