Panthers Group and Pullman Sydney Penrith have an exciting opportunity for an experienced Guest Services Manager / Duty Manager to join the Hotel!

Introducing Pullman Sydney Penrith

- Penrith’s first five-star international hotel, offering 152 luxurious guest suites, an elite fitness centre, sauna, restaurant, bar and café, plus secure underground parking
- Western Sydney’s largest Conference and Convention Centre, featuring 1,250sqm of premium event space, a dedicated bar, reception and green room, and best-in-class audio visual technology
- Marcel Bar & Bistro – a 120-seat dining destination delivering an elevated and contemporary culinary experience
- Tori Lobby Bar & Café – a stylish, bespoke all-day dining venue at the heart of the hotel, perfect for relaxed dining and social gatherings

About the Role

You will be a part of a professional, guest-focused team where service is not just a task, but a passion. Every interaction is an opportunity to exceed expectations and create lasting impressions.

The Benefits of the Role

- Inclusive, flexible and engaging working environment built on strong values and authenticity
- Training and Development with global career opportunities
- Staff discounts on accommodation and food & beverage across Accor’s 5,000+ hotels worldwide
- 40% discount at all Panthers-owned food outlets and free post-mix while on shift
- 20% discount on Panthers merchandise
- Reward and recognition programs that celebrate outstanding contributions
- A range of leave options for PT/FT employees and additional employee advantages
- Staff social events and opportunities to connect with your teammates




- Complimentary onsite parking

The Role of Guest Services Manager / Duty Manager

Reporting to the Front Office Manager, you will:

- Oversee hotel operations on a shift basis, ensuring a seamless guest experience
- Lead and inspire the Front Office team to deliver exceptional service
- Drive memorable guest experiences, overseeing arrivals, departures, room allocations, ALL & Accor Plus loyalty members, VIP guests and special requests, while proactively managing guest feedback, complaints and service recovery
- Champion guest loyalty and recognition initiatives through a collaborative, whole-of-hotel approach
- Foster a professional, innovative, and guest-centric culture where service excellence is at the heart of everything we do
- Assist with the training, coaching, and development of Front Office team members
- Manage emergencies calmly and decisively, prioritising the safety and wellbeing of guests and team members

About You

- Proven 2+ years’ experience in a Assistant Manager, Duty Manager or Front Office Supervisor role within a fast-paced hotel environment
- Proficiency in Opera PMS is essential
- A passion for delivering exceptional guest service with a positive and professional attitude
- Excellent communication, problem-solving, and leadership skills
- Hold a current Responsible Service of Alcohol (RSA) Certificate
- Possess current First Aid and CPR certifications
- Flexibility to work a rotating roster, including weekends, public holidays and evening shifts as required

Ready to Apply

If this sounds like the opportunity for you, please apply now!

📌 Guest Services Manager / Duty Manager (Penrith)
🏢 Panthers Group
📍 Penrith