ABOUT THE ROLE

The Lead Technical Consultant - ServiceNow is responsible for leading client engagements and delivering high-quality consulting services in ServiceNow, focusing on process definition, re‑engineering, and technology solutions.

This role is based in Canberra .

RESPONSIBILITIES AND ACCOUNTABILITIES

- Leading client engagements, driving process definition, re‑engineering, improvement, and gap analysis of current and future processes during workshops with customer sponsors and stakeholders.
- Ensuring technology design and solutions are aligned with business requirements.
- Working independently on engagements with the ability to manage multiple responsibilities, including engagement management, advisory, consulting, and implementation.
- Ensuring quality assurance across configuration, processes, and documentation.
- Developing and maintaining strong customer relationships with key stakeholders, including program managers, business process owners, and enterprise architects.
- Producing high‑quality documentation such as workshop materials, training materials, and solution designs.
- Managing the scope and commercials of customer contracts, keeping customers and teams informed of any scope increases.
- Engaging in presales activities to support the sales process, including building proof of concepts, customer demos, and high‑level designs.
- Identifying opportunities to adopt Enable services and influence clients towards upgrading their ServiceNow platforms.

REQUIREMENTS AND EXPERIENCE





- Minimum of 5+ years of ServiceNow Development experience with successful delivery of multiple customer engagements.
- Experience across ITSM/ITOM.
- Proven experience in leading and managing complex client engagements.
- High customer satisfaction scores and recognition for individual contribution to customer outcomes.
- Experience in managing and coordinating team members, providing expertise, quality assurance, and support.
- Ability to lead bids and proposal teams for complex client opportunities.
- Ability to deliver presentations confidently to a wide range of audiences, including board‑level meetings and conferences.
- Experience with diagnostic tools, methods, and techniques for solution delivery.
- Robust ability to architect complex and cutting-edge solutions that deliver value to clients.
- Previous experience managing high‑risk projects with significant change.

QUALIFICATIONS

Desired

- IT Degree or relevant tertiary education in Computer Science.
- ServiceNow CSA, CIS, ITSM, ITOM certifications.
- ServiceNow sales & presales accreditation in 2+ Product lines.
- ITIL Foundation Certification.
- NV1 or NV2 Security Clearance.

Bonus Points

- Additional ServiceNow certifications, including ServiceNow Suite Certified.
- Exposure to or understanding of ServiceNow licensing.
- Project Management Certifications such as Agile, SCRUM, or Prince2.

We are committed to diversity, equity, and inclusion.

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📌 Expression of Interest - Lead Servicenow Technical (Canberra) (Queanbeyan–Palerang Regional Council)
🏢 Fujitsu
📍 Queanbeyan–Palerang Regional Council