Join a fast growing MSP providing innovation and leadership in technology solutions across multiple sectors. You will act as the Technical SME and take ownership of a portfolio of clients.
You will focus heavily on building strong client relationships, managing ongoing service delivery and guiding clients through their technology roadmap.
Join a fast growing MSP providing innovation and leadership in technology solutions across multiple sectors. You will act as the Technical SME and take ownership of a portfolio of clients.
You will focus heavily on building robust client relationships, managing ongoing service delivery and guiding clients through their technology roadmap.
- Minimum 5+ years’ experience in IT roles, with at least 2 years in an MSP or similar client-facing environment
- Proven experience managing client relationships in a TAM, senior engineer, or service delivery role
- Strong knowledge of Microsoft 365, including Exchange Online, SharePoint, Teams, and Intune
- Working knowledge of Microsoft Azure and Entra ID (Azure AD), including security and identity fundamentals
- Solid understanding of business IT environments, including networking, endpoints, and cloud services
- Strong troubleshooting skills, with the ability to own and drive issues to resolution
- Excellent communication skills, both technical and non-technical
- Ability to manage multiple clients and priorities independently
Bonus
- Experience with cyber security platforms (e.g. Sophos, Microsoft Defender, MDR services)
- Experience with backup and disaster recovery solutions
- Familiarity with firewalls, VPNs, and business internet (NBN) environments
- Experience with service management platforms (e.g. ConnectWise, Autotask, Halo)
- Microsoft certifications
- Familiarity with ITIL principles
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📌 Technical Account Manager (City of Sydney)
🏢 DeVision Recruitment
📍 City of Sydney
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