Technical Support Specialist - Construction Technology

We are seeking a tech-savvy and hands-on Technical Support Specialist to join our client's growing team.

This is a field-based role focused on onsite and phone troubleshooting, resolving client issues and building strong customer relationships . You will regularly attend construction sites to diagnose and resolve technical issues with access control systems and technology.

Key Responsibilities

- Provide technical support and troubleshooting over the phone and onsite
- Regularly attend construction sites to diagnose and resolve issues
- Identify faults and find practical solutions to get systems operating correctly
- Work directly with clients, site managers, electricians and contractors
- Take ownership of issues and follow them through to resolutionProvide clear technical advice and keep clients updated
- Build strong, skilled relationships with clients
- Assist with installation, testing, setup and commissioning when required
- Provide basic training and guidance to clients
- Record support requests, issues and resolutions accurately
- Use HubSpot, Monday.com and HammerTech to manage client communication and documentation

About You

We are looking for someone who is technically minded, confident with technology and enjoys solving problems .

- Excellent and clear communication skills
- Must be an Australian Citizen or Permanent Resident
- A positive attitude and strong work ethic
- A genuine interest in technology and learning new systems
- Strong troubleshooting and problem-solving skills
- A hands-on and practical approach




- Confidence working with clients and construction site teams
- Experience in technical support, field service, electrical, mechanical, security or construction technology is desirable
- Ability to explain technical issues clearly and professionally
- Strong customer service and relationship-building skills
- Good computer skills and the ability to learn new software quickly
- A current driver's licence and willingness to travel to construction sites

What We're Looking For

This role would suit someone who:

- Enjoys technology and troubleshooting
- Likes being out onsite rather than sitting behind a desk
- Is confident speaking with clients and solving problems
- Has a can-do attitude and is willing to learn
- Takes ownership and follows issues through to resolution
- Enjoys working in a hands-on, customer-focused environment

Benefits

- Regular onsite work across construction sites
- Combination of phone support, onsite troubleshooting and client interaction
- Work with creative access control technology
- Training and ongoing technical support
- Opportunity to develop your technology and troubleshooting skills
- Career progression within a growing business
- Supportive and collaborative team environment

About the Company

Our client is a leading provider of integrated access control solutions for construction sites across Australia .

They provide weatherproof turnstiles, gates and access control technology specifically designed for construction environments, with ongoing technical support and client service.

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📌 Technical Support Specialist - Construction Technology (City of Sydney)
🏢 Frontline Recruitment Group
📍 City of Sydney