WHAT YOU’LL DO

As a Sales Advisorat H&M;,you’llplay a key role increating an outstandingcustomerexperience.You’llwelcomecustomers, guide themthrough your store, andsupport them in finding what they need whileshowcasingour products.Acting in line with our values,you’llcontribute to both your own successand the success of the company.

You will:

Shareyour fashion and product knowledge tohelpcustomersmake informed choices.

Collaborate with your team to deliver exceptional service at every step of the customer journey.

Ensure the sales floor and back of house are well-stocked, organized, and inviting.

Support with opening and closing of the store.

Representyourself and the brand positively during all customer interactions.

WHO YOU’LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors,DepartmentManagers,Store Managersand Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. Bybuilding meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

Qualifications

WHO YOU ARE

We are looking for people with…





Experienceincustomer servicewithinfashion,retail,orsimilarfields.

And people who are…

Passionateabout fashion anddelivering an exceptionalin-storeexperiencewhile promoting our products and driving sales.

Thrivingin collaborative and dynamic environments.

Communicative,creative,curiousto work with store technology,with a strong eagernessto learn and develop.

Flexibleand action oriented.

Additional Information

WHO WE ARE

H&M; Group is a global company of solid fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

At H&M; Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

- Receive 25% off H&M; Group brands; H&M;, COS,



Monki, Weekdays,Arket, & Other Stories across the globe.
- Up to 26 weeks of company paid parental leave for eligible team members.
- Access to our online learning platform, wellbeing support through our EAP and a Flare membership with exclusive discounts.

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth.

*Store roles assessment:

To manage the high volume of applications for the Sales Advisor role, we use an online assessment method for skills-based recruitment within some of our stores. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies predefined criteria set by H&M; Group.

After completing the assessment,you’llhave the opportunity to share feedback and ask questions. If you experience any difficulties or prefer an alternative assessment method, please . Choosing an alternative will notimpacton your application.

For more information on how we process your personal data, please see our Privacy Notice.

**We are committed to a recruitment process that is fair,equitable, and based on competency. We therefore kindly ask you to not attach a cover letterinyour application.

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📌 Sales Advisor PT 16 (Melbourne)
🏢 H&M
📍 Melbourne