We're looking for a casual Receptionist to join our team and be one of the friendly faces our guests see when they arrive.
Key responsibilities
- Welcoming guests and providing friendly, helpful service
- Checking guests in and out
- Taking and managing reservations
- Answering phone calls and guest enquiries
- Handling payments and basic administration
- Responding to guest requests and helping resolve any issues
- Working closely with housekeeping and other hotel teams
- Keeping the reception area organised and welcoming
About you
- Enjoys working with people
- Friendly and skilled manner with impeccable presentation
- Confident answering the phone and dealing with enquiries
- Can stay calm and organised when things get busy
- Comfortable working independently
- Previous hotel, reception, hospitality or customer service experience (preferred, but not essential)
- Available for a range of shifts, including weekends and some evenings
About us
The Gem is a boutique hotel in the heart of Griffith, offering premium accommodation, great food at our Award winning Bull Bell restaurant and a welcoming experience for our guests. The Gem is part of Young Hotels Group, a growing hospitality group with venues across Sydney and regional NSW.
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📌 Casual receptions - Guest Service Grade 3 (Griffith City Council)
🏢 Young Hotels
📍 Griffith City Council
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