Aquaman Pools is a trusted provider of residential and commercial pool services, including pool servicing, maintenance and equipment sales and installation across Melbourne. We are looking for a friendly, organized, and dependable Retail / Service Assistant to be the first point of contact for our customers.

We are based in the Bayside area of Hampton and require attendance on site to deliver outstanding customer service. We are happy to take on new team members in either a full time or part time capacity.

Key responsibilities:

- Answer incoming calls, emails, and inquiries from residential and commercial pool clients in a timely and professional manner
- Attend to customers in store – undertake water tests and advise customers on equipment and chemical solutions
- Schedule and coordinate service appointments, maintenance visits, and pool repairs with field technicians
- Sell products and services to customers
- Ensure great communication with our customers
- Preparing quotes and upselling equipment, maintenance packages, chemicals, and services
- Provide accurate information on pool services, products, pricing, and promotions
- Maintain up to date product pricing in software systems
- Process work orders, invoices, and customer payments using company software




- Follow up with customers after service visits to ensure satisfaction and address concerns
- Maintain and update customer records and service histories in the CRM systemAssist with sourcing products from suppliers
- Manage on-line customer product enquiries and fulfilment
- Coordinate with the service and sales teams to ensure smooth daily operations
- Handle complaints calmly and escalat(e) issues to management when appropriate

What we are looking for

- 1–2 years of retail or service experience
- Knowledge of pool products and maintenance is a bonus but not essential
- Strong communication skills — friendly, clear, and skilled on phone, in writing and in person
- Ability to multitask, prioritise, and stay organised in a fast-paced environment
- Basic computer proficiency; experience with scheduling or CRM software is an advantage
- Reliable, punctual, and a genuine team player

What we offer

- Great culture – part of a great team
- Competitive pay, commensurate with experience
- Opportunity to work within a growing business
- Hours are Monday to Friday. Occasional availability on Saturday’s during peak season may be required.

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📌 Retail and Service Assistant (City of Bayside)
🏢 AUSTrecruits
📍 City of Bayside