Another exciting opportunity for a Casual Medical Receptionist to join our North Shore General Practice Administration team is now available.

We are a skilled, friendly, welcoming workplace focused on Patient Centered Care, and we are looking for a likeminded person to join our team.

Skills and experience

We are looking for someone who:

is reliable and dependable,

has a calm, positive, warm, welcoming and enthusiastic disposition

has a strong work ethic.

is responsive with exceptional customer service skills

demonstrates organisational and time management skills with the ability to multi-task

takes pride in their written and verbal communication skills and pays attention to detail.

willing to learn, take direction and work collaboratively as part of a team

takes Privacy and confidentiality seriously

Previous medical receptionist experience with Best Practice Software, desirable, but not essential

you will be rostered between the hours of:

7:30am to 6:00pm Monday to Thursday





7:30am to 5:30pm Fridays

8:30am to 1:30pm Saturday

About the Role:

Customer service:

First point of contact via phone, in person, and online. Create a positive first impression. Book appointments, process payments, reconcile cash/EFTPOS, take accurate messages, and follow up referrals, paperwork, and payments.

Reception flow & presentation:

Ensure smooth daily operations by setting up the office, preparing patient paperwork, managing appointment flow, communicating delays, and maintaining a tidy, well-stocked waiting area.

Medical administration:

Checking paperwork and maintaining medical records with strong attention to detail.

Team support:

Responsive and proactively assist team members to help deliver a smooth, comfortable, and safe patient experience.

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📌 Experienced Medical Receptionist (Townsville)
🏢 North Shore General Practice
📍 Townsville