Customer Experience Agent - Accent Group

Join one of Australia and New Zealand’s largest retail groups - Accent Group. With a portfolio of over 850+ stores, 34 iconic brands (including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy, The Athletes Foot, Sports Direct, Glue Store and Vans), and 30+ online platforms, we’re not just selling shoes - we’re shaping the future of retail. At Accent Group , we’re driven by innovation, passionate about people, and serious about creating standout career opportunities. Whether you’re starting your retail journey or looking to grow into leadership, you’ll be part of a culture that values individuality, rewards performance, and empowers you to make your mark (in your kicks of course!)

At Accent Group , we're passionate about creating the best experience for our customers, whether they're shopping in-store or online. We're looking for a Full Time Customer Experience (CX) Agent to join our Customer Experience team and help deliver exceptional service across our portfolio of leading footwear and lifestyle brands.

Working in a fast-paced, collaborative environment, you'll support customers across our digital channels, resolve enquiries with care and efficiency, and ensure every interaction leaves a positive impression.

What you'll do:

- Respond to customer enquiries promptly while maintaining high customer satisfaction (CSAT) results.




- Assist customers with orders, freight tracking, returns and general account enquiries.
- Resolve stock, product and promotional enquiries across multiple brands.
- Process day-to-day operational requests from both internal and external stakeholders.li>
- Adapt your communication style to suit different brands, products and customer audiences.
- Identify opportunities to improve processes and customer experiences.
- Share customer insights and feedback with the wider business to help drive continuous improvement.

What we're looking for:

- Previous customer service experience, ideally within retail, wholesale or eCommerce.
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Proficiency across the Microsoft Office Suite.
- A proactive, solutions-focused mindset with a "Make It Happen" attitude.
- Someone who enjoys working collaboratively in a fast-paced team setting.
- Generous 40% staff discount across Accent Group's portfolio of brands.
- Opportunity to work with Australia's leading footwear and lifestyle retailer.
- Supportive team culture that values collaboration and continuous improvement.
- Career development opportunities across a growing business.
- Access to employee benefits, wellbeing initiatives and recognition programs.

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📌 Customer Experience Agent - Accent Group (City of Yarra)
🏢 ACCENT GROUP
📍 City of Yarra