Employment Term: Casual

Location: Stagpole Street Drug & Alcohol Rehabilitation Unit

Remuneration: $36.32 (plus Casual Loading) + 12% Super + Penalties & Allowances

Shifts: Includes day and night shifts

Casual opportunity available for energetic, passionate and highly capable Site Support Officer to join the team at our Stagpole Street Drug & Alcohol Rehabilitation Unit (SSDARU)

Pinangba is an Aboriginal and Torres Strait Islandergroup of services, where family and belonging is at the heart of everything we do, building astronger future together.

The Pinangba service of Stagpole Street Drug & Alcohol Rehabilitation Unit is based in Townsville. It is a place where we work together as team to provide residential alcohol and other drug rehabilitation services to vulnerable Aboriginal and Torres Strait Islander people.

The core function of the Site Support Worker position is to ensure the safety of individuals who are receiving residential AOD rehabilitation treatment via shift work (afterhours and weekends). This position works predominantly as a lone worker to undertake security checks of the perimeter and support the safety of residents.

Key Responsibilities

- Maintain site safety and security by undertaking perimeter checks hourly or as frequently as directed.
- Undertake an afternoon lockdown check of buildings and motor vehicles
- Monitor the service to ensure that clients and visitors are not bringing or using contraband on-site and are not attending site under the influence of drugs and/or alcohol.
- Ensure clients are following the rules of the service and role model this behaviour
- De-escalate client disagreements or conflict (with support from on-call or management as necessary)
- Respond to emergency situations and call Ambulance, Fire, Police where necessary and with assistance from Manager and/or On-call and documenting in Site Support Worker book or via email.
- Report to and/or consult with Manager or On-call in relation to suspicions of on-site use, issues or decisions in relation to all of the above accountabilities.
- Record observations and actions into Site Support Worker book and email to relevant team member.
- Provide practical support (transport,



centrelink and bank) as organised by Clinical Team.
- Answer the phone and take messages
- Assist clients with medication in compliance with medication assist procedures
- Undertake cleaning tasks – eg (Frequent touch points, Motor Vehicles, Equipment, Empty Bins, sweep, mop)
- Support planned diversionary and on-site activities
- Report Maintenance Issues
- Comply with all Pinangba and Uniting Care policies and procedures
- Maintain professional boundaries and confidentiality
- Undertake other duties as required/directed, as service needs change or grow (consistent with the above and within the scope of the position/duties list and any applicable legal or industrial obligations)

What you’ll need

- Current First Aid and CPR Qualifications or ability to acquire
- Demonstrated experience working with Aboriginal and Torres Strait Islander individuals, families and communities
- Sound computer skills - ability to read and send emails, operate on-line training modules
- Sound written communication skills –ability to record observations, incidents and hazards
- Ability to work shift work and weekends
- Ability to maintain professional boundaries
- Demonstrated ability to follow policy, procedures and maintain confidentiality
- Cert III Community Services

What makes a difference for you?

- A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
- A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
- 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme




- Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
- Career development opportunitieswith one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

Ready to work together?

Child safe, Child friendly

- UnitingCare is committed to being a Child Secure, Child Friendly organisation and will:
- Provide welcoming, safe & nurturing services for children
- Implement measures to prevent child abuse and neglect within our services
- Appropriately and immediately address child abuse and neglect if it does occur
- Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple–everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.

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📌 Site Support Worker (Townsville)
🏢 Pinangba
📍 Townsville