Customer Service Representative - Call Centre | Norwest | Hybrid

We are currently seeking a motivated and resilient Customer Service Representative to join a supportive call centre team in Norwest.

This is a fantastic prospect to step into a corporate environment with excellent training, approachable leaders, and genuine longer-term potential.

The Role

Working within a close-knit team of four and reporting into an experienced and supportive Customer Service Manager, you will be the first point of contact for customers calling through.

You can expect to:

- Handle approx. 30-40 inbound calls per day
- Investigate and resolve customer concerns, following clear processes
- Receive comprehensive training before going live on the phones




- Work closely with your team and manager to deliver a high standard of service
- 3/2 Hybrid Split
- Update records and prepare correspondence in line with company procedures

We're looking for people who:

- Have robust customer service or call centre experience
- Can stay calm, empathetic, and solution-focused under pressure
- Are polished in communication (written and verbal) with a professional presentation
- Thrive in a fast-paced, structured environment
- Have full Australian working rights

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📌 Customer Service Representative | Call Centre (City of Parramatta Council)
🏢 Agrifutures
📍 City of Parramatta Council