The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for one‑of‑a‑kind experiences, service and quality.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.

Key Responsibilities

As a casual Guest Service Agent you’ll be the first point of contact for guests, delivering warm welcomes and efficient service. Managing check‑ins, check‑outs, and guest requests, while working closely with other departments to ensure rooms are ready and guest needs are met.

- Deliver exceptional guest service by anticipating needs, providing warm welcomes and farewells, and promptly responding to requests, messages, and concerns.
- Manage guest arrivals and departures efficiently, including accurate check‑in/check‑out, cashiering, daily transactions, and opening/closing duties in line with hotel procedures.
- Coordinate closely with Housekeeping, Reservations, Maintenance, and other teams to ensure rooms, special requests,



and guest expectations are fully met.
- Maintain accurate reservations, room rates, packages, and local area knowledge to confidently assist guests and maximise service quality.
- Uphold hotel policies, WH&S; standards, training requirements, and equipment care while maintaining a clean, safe, and professional work environment.

What You’ll Bring

- 1+ years of experience as a GSA in a hotel or similar role.
- Proven ability to deliver warm, professional, and efficient guest service
- Strong communication skills and attention to detail.
- Experience in front office operations including check‑in/out and handling guest accounts.
- Ability to build strong relationships with other departments in the hotel
- The ability to deal with multiple requests at once and maintain a high level of service.
- Familiarity with reservation systems and booking procedures.

How You Work

- Daymaker ethos — no one’s too big for the small things.
- Hands‑on and non‑hierarchical — leads from the front.
- Resilient and solutions‑focused — stays calm, moves rapid.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

- 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
- $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
- Seasonal perks at Thredbo.
- Rapid career growth across our hotel & entertainment network.
- Paid parental leave; community & volunteering opportunities.

We welcome applicants from all backgrounds

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📌 Guest Service Agent - The Ultimo Hotel (City of Sydney)
🏢 The Ultimo Hotel
📍 City of Sydney