We are a locally owned and operated ophthalmology clinic in Townsville looking to add a permanent full-time Medical Receptionist to our team.

Our mission is to create a healthcare experience of the highest quality which educates, empowers and cares for every patient - we want youto be a part of this! We will encourage you to strive for continuous improvement and personal growth,and live into your values on a daily basis.

We recognise the importance of a healthy workplace culture and achieve this by providing clarity of company values, encouraging innovation, investing in your professional development, and providing a psychologically secure environment.

About the role:

At NQ Eye Specialists our medical reception staff are highly valued members of our team – we are a specialist clinic and this is a specialised role. This position supports ophthalmologists and clinical team to provide quality healthcare in line with our clinic’s values. This opportunity offers you the chance to contribute to excellent patient care and further develop your existing skillset while working within a collaborative and supportive team.

You will be offered training and guidanceto perform your daily responsibilities including, but not limited to:

- Proficient operation of Genie software




- Liaising with doctors, other medical professionals and patients on a daily basis
- Excellent customer service with a compassionate person-centred approach
- Maintain a well-organised schedule in line with specialists’ requirements
- Process patient invoices/receipts including competency with electronic claiming systems – e.g. Eclipse/Medicare/DVA
- Daily banking and reconciliation
- Booking surgical procedures
- Manage a high volume of incoming/outgoing enquiries
- General administrative support to other team members as required

About you:

- Previous reception experience, particularly in a specialist medical setting, would be highly regarded
- This role has the opportunity to cross-skill into clinical operations - those with clinical experience in a healthcare setting, are encouraged to apply
- Ability to apply your skills in a fast-paced environment
- Ability to take initiative and prioritise workload
- Accuracy and sharp attention to detail
- Excellent telephone manner
- Effective communication and interpersonal skills
- Demonstrated problem-solving skills
- Passion for learning

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📌 Medical Receptionist (Townsville)
🏢 NQ Eye Specialists
📍 Townsville