Logistics and Customer Service Specialist

Health and Aged Care Professionals – Belrose NSW

$90,000 - $100,000 a year

Full time

Hybrid

3d ago , from Health and Aged Care Professionals

Location: Belrose, NSW
Working: Hybrid - 3 days in office
Salary: Circa $90K + super

Join a global healthcare organisation in a newly created Customer Service & Logistics Coordinator role with a strong focus on warehouse operations, 3PL management and logistics coordination.
Working closely with the Head of Supply Chain, the warehouse and external logistics partners, you’ll help manage the day-to-day flow of products and investigate issues across orders, inventory and deliveries. This role would suit someone who understands how a warehouse operates and enjoys getting to the bottom of problems, while still being confident dealing directly with customers.

Benefit

- Hybrid working | 3 days in the office
- Salary circa $90K + super
- Broad exposure across 3PL, warehousing, logistics and customer service
- Join a collaborative, supportive and high-performing team
- Opportunity to contribute to process improvement and operational change

About the Company

Our client is a global healthcare organisation with a strong reputation for delivering high-quality healthcare products across Australia and internationally. Their Australian team is close-knit and collaborative, with a strong focus on teamwork, innovation and continuous improvement.

About the Chance

This newly created role has been designed to strengthen the Supply Chain and Customer Service functions following operational changes within the business.
The bulk of the position will focus on logistics, warehouse operations and managing interactions with the 3PL, so we’re looking for someone who genuinely understands warehouse flow and how stock moves through an operation.You’ll manage and investigate delivery and inventory issues, liaise with the warehouse and internal stakeholders,



and work through discrepancies to resolution. For example, if a customer reports receiving only part of an order but the warehouse records show a complete delivery, you’ll know how to investigate what has happened, ask the right questions and follow the stock through to resolution.
You’ll also provide customer service support, so the ability to handle challenging conversations professionally and communicate with empathy is important.

Duties

- Manage day-to-day interaction with the warehouse
- Coordinate logistics, inventory and delivery enquiries
- Investigate stock, order and delivery discrepancies through to resolution
- Understand and monitor the flow of products through warehouse operations
- Process and manage customer orders using SAP and EDI
- Respond to customer enquiries via phone and email
- Manage challenging customer conversations professionally and empathetically
- Follow established processes when managing customer and product-related issues
- Work closely with Supply Chain, Customer Service, Warehousing and Logistics stakeholders
- Maintain customer and product master data
- Support continuous improvement and operational change initiatives

Skills & Experience

- Previous experience working within warehouse operations, logistics or 3PL management
- Strong understanding of warehouse processes and stock flow
- Experience within healthcare or FMCG
- SAP experience
- EDI experience will be highly regarded
- Strong investigative and problem-solving skills
- Confident communicating with customers
- Robust attention to detail and ability to follow established processes
- A flexible, continuous-improvement mindset and willingness to adapt to change

Culture

Join a collaborative and supportive team where people are encouraged to question how things are done, contribute ideas and work together to solve problems. This opportunity will suit someone who enjoys operational detail but is also adaptable and open to change.

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📌 Logistics and Customer Service SpecialistNew (Northern Beaches Council)
🏢 Health and Aged Care Professionals
📍 Northern Beaches Council