The Admin Assistant will play a key role in the day-to-day running of our service operation, ensuring that every service call is handled smoothly from first contact through to invoicing. Working closely with our Directors and technicians, this role includes customer contact, scheduling, record keeping and invoice preparation. The ideal candidate will be detail-oriented, reliable, and comfortable working independently in an office environment.
About Us
Vic Wash Laundry Equipment is a family-owned business, established in 2010, dedicated to delivering high-quality repair and maintenance services for industrial, commercial and domestic laundry equipment. We service clients across Victoria and pride ourselves on our reliability, integrity, and commitment to excellence.
Key responsibilities
- Managing the service inbox and office telephone, including responding to customer and supplier enquiries
- Recording new service calls and dispatching work to technicians
- Preparing invoices for completed work and capturing technician reports
- Preparing and forwarding service documentation to commercial clients and suppliers
- Logging parts used and updating inventory records
- Carrying out regular checks to ensure all work is recorded, scheduled and invoiced
- Organising electronic files and ensuring accurate recordkeeping
- Providing general administrative support to the team as needed
Required
- Strong attention to detail and accuracy
- Strong organisational, time management and collaborative skills
- Proficiency with Microsoft Excel, Word and general computer literacy
- Ability to manage tasks independently and prioritise workload
- Valuable written and verbal communication skills
- Previous experience in an administrative, scheduling or service coordination role
- Experience using Xero or similar invoicing software
To be eligible for employment at Vic Wash Laundry Equipment, you must be an Australian Citizen or Permanent Resident.
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📌 Administrative Assistant (City of Knox)
🏢 Vic Wash Laundry Equipment
📍 City of Knox
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