This is a wide-ranging and fast-paced role that's perfect for someone who enjoys helping customers, solving problems, and keeping things running smoothly.

You'll be the go-to person for customers after they've made a purchase, helping answer questions, coordinating solutions, and ensuring they receive outstanding support every step of the way. Working closely with different teams across the business, you'll play an important role in delivering a positive customer experience and maintaining the high standards Emerald Energy is known for.

This is a full-time office-based role, Monday to Friday, based in Sydney.

You'll be joining a young, energetic team that enjoys a laugh, supports one another, and genuinely enjoys coming to work. We're far more interested in attitude, personality, and willingness to learn than formal qualifications. If you're proactive, customer-focused, and looking to build a long-term career, we'd love to hear from you.

This role has become available due to an internal promotion within the business!

Key Responsibilities

- Be a key point of contact for customer enquiries, after-sales support, product information, and warranty assistance
- Help customers find solutions and ensure their questions are resolved quickly and professionally
- Work closely with internal teams to coordinate outcomes and deliver a great customer experience




- Manage customer requests and warranty claims from start to finish, keeping customers informed throughout the process
- Build a strong understanding of Emerald Energy's products and services to confidently assist customers
- Maintain accurate records and update information using internal systems
- Contribute ideas and improvements to help enhance the customer experience

About You

You're a people person who enjoys helping others and takes pride in providing excellent service. You're organised, reliable, and able to manage multiple tasks while maintaining a positive attitude.

We're looking for someone who is:

- Friendly, approachable, and easy to deal with
- Customer-focused with a genuine desire to help people
- Confident communicating over the phone, via email, and face-to-face
- Organised, detail-oriented, and able to manage competing priorities
- Comfortable learning new systems and processes
- Proactive, solutions-focused, and willing to take ownership
- Looking to grow their career within a supportive and growing business.

- $75,000 - $80,000 base salary
- 12% Superannuation
- Career development and progression opportunities
- Supportive, collaborative, and fun team environment
- Join a growing Australian business with a strong reputation in the market

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