- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company

- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.

- We have 120+technocrats in Australia working at our clientlocations.

- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.

- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Technical

- Fulfilment of all Digital Service Desk related activities for Sydney Water with a focus on digital services (IT), ensuring security of operations, adherence to process, and service levels monitored and maintained.
- Contribute to the Digital culture of delivering a quality customer service experience
- Support other streams within the Digital Service Desk where required, to ensure call response SLAs




- Support team colleagues with training and knowledge sharing, nurturing a collaborative workplace
- Collate and deliver information to monitor and maintain Digital reports and processes.
- Ensure adherence to Sydney Water IT policy, process, and frameworks.
- Ensure risks and issues are identified and reported on a continual basis to the functional lead, ensuring customer focused delivery.
- Implement tasks allocated by the functional lead to operate the Digital Service Desk to meet customer service requirements.
- Deliver accurate, timely work to ensure that Digital Service Desk can perform its function well, and service its customers.
- Identify and implement ways to improve efficiency of Digital support processes and procedures.

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📌 Digital Services Analyst (Melbourne)
🏢 XPT Software
📍 Melbourne