Velocity Vehicle Care | Full-time | Field-based | Regular territory travel

Territory: Northern NSW

Location: Ideally based on the Mid North Coast, with regular travel across the territory, overnight travel as required, and occasional interstate and international travel.

- Retain and grow trusted client relationships across an established territory.

- Provide practical, hands-on support at professional car wash sites.

- Join an experienced team representing exclusive, high-quality brands.

About Velocity Vehicle Care

Velocity Vehicle Care partners with professional car wash businesses across Australia, combining stand-out personal service with exclusive quality brands and deep product and industry knowledge. We help our clients improve wash quality, operational performance and profitability while making their businesses easier to run.

About the Role

This is a hands-on account management role for someone who enjoys building trusted relationships, solving practical site issues and creating commercial growth. You will retain and support an established client base, provide practical field service and identify new opportunities that contribute to territory growth and Velocity’s overall sales target.

Key Responsibilities

· Retain and support existing clients: Maintain regular site contact, understand client needs, provide reliable service and resolve issues promptly to protect long-term relationships.

· Provide hands-on site service: Inspect chemical performance, troubleshoot issues and help clients maintain consistent wash quality and reliable operation.

· Test and optimise products: Complete product titration and volumetric checks as needed, record results and adjust chemical application within approved guidelines.

· Complete minor repairs:



Carry out minor chemical equipment and application repairs and coordinate additional technical support where required.

· Resolve client issues: Take ownership of enquiries and service concerns, communicate clearly and ensure agreed actions are completed.

· Build trusted relationships: Act with honesty, transparency and consistency, follow through on commitments and become a valued partner to each client.

· Develop new business: Prospect for suitable sites and operators, build referral networks, qualify opportunities, conduct site visits and convert prospects into long-term Velocity clients.

· Achieve sales targets: Maintain a healthy pipeline, manage opportunities and contribute to agreed territory growth targets and Velocity’s overall business sales target.

· Manage territory activity: Plan an efficient call cycle, prioritise key and strategic clients, track market developments and maintain accurate CRM, forecast and service records.

· Work as one team: Collaborate with sales, technical, customer service and management to deliver a consistent client experience and protect Velocity’s brand.

What You’ll Bring

· Experience in account management, field service, territory sales or a similar client-facing role.

· Strong relationship-building and client-retention skills, with the confidence to identify account-growth and new-business opportunities.

· Practical mechanical and chemical aptitude, with confidence working at operating client sites.





· Ability to complete product titration and volumetric checks accurately and undertake minor chemical equipment and application repairs safely; training may be provided.

· Commercial awareness, including revenue, margin, pricing and sales-target responsibility.

· Clear communication, reliable follow-up, sound organisation and the ability to work independently.

· Confidence using Microsoft 365 and CRM systems to manage activity, opportunities and reporting.

· Current Australian driver licence and willingness to travel regularly within the territory, including overnight when required.

Travel and Physical Requirements

· Drive regularly and work across varied client-site environments.

· Interstate and overnight travel is required.

· International travel may be required.

· Stand, walk, bend, crouch and use stairs or ladders where authorised and secure.

· Handle product samples, tools or equipment and safely lift items up to 25 kg.

· Work around water, detergents, machinery and changing weather conditions while following site controls.

What’s In It for You?

Join a well-established national business where you will have the tools, support and autonomy to build strong client relationships and grow your territory.

· Competitive salary

· Fully maintained company vehicle

· Company phone and laptop

· Join an established national brand with a strong industry reputation

· Represent exclusive, high-quality brands

If you are commercially minded, practical and motivated by building long-term client relationships, we would like to hear from you. Apply through SEEK with your résumé and a brief cover letter outlining your relevant account management, field service or territory sales experience.

📌 Account Manager (Port Macquarie)
🏢 Velocity Vehicle Care
📍 Port Macquarie