Full-Time | Alstonville | Established Local Manufacturing Business
Love helping people and good with the little details? Join a growing local company where friendly service and a bit of number-sense keep everything running smoothly.
Orion Blinds is expanding, and we're looking for a warm, well-organised Administrative Assistant to be the first point of contact for our customers and provide day-to-day support across the office. You'll spend most of your day looking after clients , answering enquiries, processing orders and keeping people updated , while lending a hand with basic accounts tasks such as invoicing, payroll support and following up overdue payments.
If you enjoy talking to people, staying on top of the details, and being the reliable go-to person a busy team can count on, this could be the perfect fit.
What You'll Be Doing
Customer Service & Admin (your main focus)
- Answer incoming phone calls and respond to customer emails and messages
- Be the friendly first point of contact and provide polite, professional updates to clients
- Process customer orders and get them ready for production in our on-site factory
- Follow up on order status and keep customers informed through to delivery
- Direct enquiries to the right team members and help resolve issues quickly
- Keep customer records, files and office admin accurate and up to date
Basic Accounts Support
- Raise and send customer invoices, and enter supplier invoices accurately
- Follow up on overdue accounts and assist with friendly debt collection
- Perform simple data entry and help keep pricing information current
- Assist with payroll from time to time when needed
- Support the finance team with day-to-day admin as needed
What We're Looking For
- A friendly, positive phone manner and genuine care for customers
- Robust written and verbal communication skills
- Well organised, proactive, and able to juggle multiple tasks
- Comfortable with numbers, data entry and basic accounts tasks
- Solid Excel skills for tracking and simple reports
- Valuable attention to detail and reliable follow-through
- Confident with computers; experience with Xero or similar is a bonus
- A dependable team player who's happy to pitch in
- Experience in admin, customer service or a manufacturing environment is an advantage
Why Join the Orion Blinds Team?
- A varied role where no two days are quite the same
- Stable, long-term position with genuine growth potential
- Work closely with a supportive, down-to-earth regional team
- Enjoy a half-day every Friday
- Be valued for your reliability and the great service you provide
Salary & Hours
- Competitive salary based on experience
- Full-time, 38 hours per week
- Based in Alstonville
If you're a people-person who enjoys helping customers and doesn't mind rolling up your sleeves with the numbers, we'd love to hear from you. Apply now and grow with us!