Let's begin! Assistant Director - Customer Success Management (Financial Institutions) (14406)

Sydney - No. 1 Martin Place, 14th Floor NSW 2000, Australia

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk.

As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, you still may be a excellent fit for this role or other open roles. We are seeking candidates who model our values:



invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

- 5+ years of experience in Customer Success, Relationship Management, Pre-Sales, or related client-facing roles within Financial Services, Risk, or Regulatory Technology

- Experience supporting Tier 1 and Tier 2 banks or other regulated financial institutions across Oceania and solid understanding of regulatory compliance and third-party risk management use cases

- Proven ability to build and manage strategic client relationships, driving adoption, value realization, retention, and long-term partnership growth while engaging stakeholders from operational teams through to executive leadership

- Excellent verbal, written, presentation, and facilitation skills, with experience leading Executive

📌 Assistant Director - Customer Success Management (Financial Institutions) (City of Sydney)
🏢 Moody
📍 City of Sydney