- Lead organisation-wide business process improvement and digital transformation

- Drive system integration, automation and continuous improvement outcomes

- Versatile work options, salary packaging and onsite parking available

About Gateways:

At Gateways Support Services we walk alongside children, young people and adults with disability and their families to help build independence, confidence and connection. Our services span early childhood intervention, respite, skill development, independent living, specialist care, and more, always shaped around the needs of each individual.

The role:

We are seeking a Business Process and Improvement Lead to drive business process optimisation, systems improvement and digital transformation initiatives across Gateways. Reporting to the Chief Strategy Officer, you will work closely with stakeholders across the organisation to identify opportunities for improvement, streamline workflows, enhance system utilisation and implement innovative technology solutions.

The successful candidate will demonstrate:

- Strong experience leading end-to-end digital and business improvement projects

- Proven ability to analyse, map and redesign business processes to improve efficiency and service outcomes

- Experience gathering business requirements and translating them into practical technology solutions

- Excellent stakeholder engagement and communication skills

- Strong analytical and problem-solving capabilities with a focus on continuous improvement

- Understanding of change management principles

- Relevant qualifications in IT, Business Analysis, Project Management or related discipline

Why Gateways?

At Gateways you will find more than a job - you will find purpose.



Every role contributes to safe, high-quality supports and positive outcomes for people with disability and their families. You will be part of a team that celebrates individuality, fosters belonging and creates opportunities to learn and grow.

We also offer

- Flexible work options to support work-life balance

- Salary packaging up to $15,900 per year

- Convenient onsite parking

- Employee Assistance Program

- Free flu vaccinations

- Career development and progression opportunities in a growing organisation

- Access to staff discounts across health, fitness, and lifestyle services

If successful in this role, you will need to obtain the following compliance documents:

- NDIS Workers Screening Check Clearance

- NDIS Workers Orientation Module (certificate of completion)

- Working with Children Check (Victorian, Employee)

For further information and/or to request a position description, please email [email protected]

Applications for this role close at 3pm, Friday 28th August.

At Gateways, we know that diversity makes us stronger and belonging makes us better. We want every team member to feel safe, respected and valued for who they are.

We welcome applications from people of all backgrounds and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse communities, LGBTQIA people, and people with disability.

If you need any adjustments to the recruitment process so you can show us your best self, please let us know. We want this experience to be fair, inclusive and accessible for everyone.

Child safety is embedded in our culture. Gateways are proud to be a child safe organisation with zero tolerance for child abuse.

📌 Business Process and Improvement Lead (Geelong)
🏢 Gateways Support Services
📍 Geelong