Job Category: Community Development (Community Services & Development)
Every person who accesses a Youturn service deserves to feel protected, heard, respected and supported.
About You t u r n
At Youturn, we're committed to ensuring every person who accesses our services feels safe, respected and supported. We're looking for an experienced Client Safeguarding & Incident Oversight Lead to drive best practice in safeguarding, client safety, complaints management and incident oversight across our organisation
This is a unique opportunity for a skilled professional who enjoys balancing people, process and purpose. Working within our Quality, Practice & Performance team, you'll lead organisational approaches to safeguarding and client safety, oversee incidents and complaints, identify opportunities for improvement, and help build a culture where safety,
learning and accountability are everyone's responsibility.
As our Safeguarding, Complaints & Client Safety Lead, you'll play a critical role in helping make that happen.
This is more than a governance or compliance position. It's an opportunity to influence how we protect vulnerable people, respond when concerns arise, learn from client experiences, and continuously improve the quality and safety of the services we deliver.
Working within our Quality, Practice & Performance team, you'll help ensure that client wellbeing remains at the centre of decision-making across the organisation. You'll champion safeguarding practices, strengthen organisational capability and help create environments where people feel secure to speak up, raise concerns and access support with confidence.
What you'll be doing
You’ll be helping to ensure that every co
📌 Client Safeguarding and Incident Oversight (Brisbane City)
🏢 Youturn
📍 Brisbane City
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