NFP | Permanent Full-time | $77k p.a. +Superannuation

About Us

At Animal Welfare League of Queensland (AWLQ), our vision is for every companion animal to have a safe and caring environment where their needs are met. We are driven by a commitment to integrity, compassion, innovation, and optimism. As a leader in the animal welfare sector, we're dedicated to a brighter future for both animals and our community.

The Opportunity

We’re seeking a Client Manager to join our fast-paced Brisbane Community Vet Clinic on a full-time basis.

Key Responsibilities

- Lead and support the reception team to provide exceptional customer service.
- Coordinate client bookings, admissions, and discharges to ensure smooth clinic operations.
- Communicate effectively with other departments and share relevant information.
- Build solid client relationships through regular communication and support.
- Review and approve veterinarian recommendations for financial assistance per policy.
- Report on daily activities and suggest ways to improve processes.

Essential Skills And Attributes

- 4+ years’ experience in a similar client management or leadership role.

- Strong computer literacy, attention to detail, and proven ability to organise and prioritise effectively.
- Exceptional emotional intelligence and interpersonal skills to manage client escalations.
- Excellent problem-solving skills and ability to recommend process improvements.
- A positive, flexible, and versatile approach to work.




- Proven ability to build rapport with clients and team members.

We Offer

- A competitive remuneration package.
- Access to an independent Employee Assistance Program to support your wellbeing.
- Employee discounts on veterinary services.

How To Apply

If you're an inspiring leader excited by this role and ready to shape the future of animal welfare, we want to hear from you. Please submit your application, including your resume and cover letter, outlining your relevant experience. Applications will be reviewed as they are received, and we'll close the position once we find our ideal candidate.

Apply Now

About Us

AWLQ is one of Queensland’s most dynamic and best-loved charities. Our organisation is the leader in the zero euthanasia movement nationally and is considered a national leader in animal welfare. AWLQ locally provides a safe haven for close to 10,000 stray and homeless animals each year, while also assisting other communities in saving homeless animals.

In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors’ Support Program and the National Desexing Network.

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📌 Client Manager (Queensland)
🏢 Animal Welfare League Qld
📍 Queensland