At KOOKAÏ, our people are everything. For over three decades we have grown a brand built on service, style and effective leadership. With an established retail presence across Australia and international markets, KOOKAÏ continues to grow through its distinctive fashion, culture and people behind it.

Our NSW region is entering an exciting phase of expansion, and we have created a new Retail Cluster Manager role to support the region's growth. We are seeking an experienced leader to oversee a group of stores within the NSW region, supporting Store Managers to achieve KPIs, build high-performing teams and uphold KOOKAÏ’s service culture. This is a genuine opportunity to shape talent, drive commercial results and grow your career, with a direct line to the State Manager and Head of Retail.

This role is responsible for providing effective and supportive leadership, inspiring your team to deliver exceptional customer experiences and drive business performance. You will ensure all aspects of staffing, operations, service standards and visual presentation are maintained in line with company expectations.

Take the next step in your fashion career to lead, manage and drive our NSW business to even greater success.

What you'll be doing:

- Building and developing high-performing teams with a focus on succession planning and management development
- Developing and maintaining a harmonious, motivating work environment to maximise employee engagement and commitment
- Training, coaching and mentoring Store and Assistant Managers using KOOKAÏ’s in-house training programs and workshops
- Supporting recruitment across the region, ensuring an exceptional candidate experience
- Guiding, supporting and conducting performance discussions in line with company policies and procedures
- Coordinating stock management and product cycle counts to ensure operational accuracy




- Ensuring store operational requirements are effectively completed and maintained
- Upholding KOOKAÏ’s high standards of store presentation and visual merchandising
- Analysing sales trends, identifying areas of opportunity and implementing action plans to drive results
- Achieving profit contribution, sales and KPI targets within the region

What we'd love from you:

- 4+ years’ proven experience as a Cluster or Area Manager within fashion retail overseeing a minimum of 4 stores
- A people-first approach, with effective leadership and motivational skills
- Proven success in achieving sales, profit and KPI results
- Excellent communication and interpersonal skills
- Pragmatic, hands-on approach with strong organisational and time management skills
- Financial acumen, including the ability to interpret P&L; statements and sales reports
- Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams)
- Ability to multitask, prioritise effectively and work with a sense of urgency
- Problem-solving skills and adaptability in a fast-paced retail environment
- A valid driver’s licence and access to a vehicle
- A willingness to travel

Why KOOKAÏ

At a time when KOOKAÏ is growing both here in Australia and globally, this is a genuine opportunity to shape talent, drive commercial results and grow your career. We offer an unbeatable culture, a supportive workplace and the kind of brand you'll be proud to have on your CV. You'll be part of a team where people are valued, ambition is nurtured and careers are developed.

What you’ll love from us:

- 50% employee discount and generous quarterly clothing vouchers to build your KOOKAÏ wardrobe
- Quarterly incentives and annual conferences
- Social and team bonding events
- Ongoing internal training, work experience opportunities, mentoring and personal development programs
- Wellbeing benefits including wellness and birthday leave

We look forward to receiving your application.

📌 Cluster Manager (Sydney)
🏢 KOOKAI Australia
📍 Sydney