Company Description Step Up Support Services provides direct support to adults with disability in their homes and in the community, with a strong focus on inclusion, personal capacity, and goal achievement. The organization is driven by clear values that emphasize doing the right thing, ethical practice, and professional conduct. Step Up prioritizes simplicity and efficiency in its processes and communication to make support more accessible and effective.

Collaborative teamwork with other practitioners and agencies ensures holistic care and high standards of service. The team is committed to uplifting participants, exceeding expectations, and acting as champions and advocates for people living with disability.

Role Description The Complex Case Manager is a full-time, in office role based in Ballarat Central, VIC, responsible for coordinating and delivering comprehensive support to adults with disability who have complex care needs. Day-to-day tasks include developing person-centered support plans, conducting assessments, and monitoring progress toward individual goals. The role involves liaising with participants, families, and multidisciplinary teams, coordinating services with external agencies, and ensuring clear communication across all stakeholders.

The Complex Case

Manager maintains accurate documentation, manages risk, and supports compliance with relevant standards and policies.



This role also focuses on advocacy, crisis support where required, and continuous improvement of service quality to ensure participants receive the highest standard of care.

Qualifications

- Demonstrated skills in complex case management, including assessment, care planning, coordination of services, and ongoing review of participant needs.
- Strong communication and interpersonal skills, with the ability to build trust, maintain professional boundaries, and collaborate effectively with participants, families, and practitioners.
- Experience in disability support, community services, or allied health, with sound knowledge of person-centered practice and strengths-based approaches.
- Proficient organizational and time-management skills, including documentation, caseload management, and attention to detail in reporting and compliance.
- Ability to work autonomously on-site, exercise sound judgment in complex situations, and contribute positively to a values-driven team environment.
- Relevant tertiary qualification in Social Work, Psychology, Disability, Community Services, Nursing, or a related field (or equivalent experience).
- Understanding of relevant legislation, standards, and funding frameworks affecting disability services and complex case management.
- NDIS Screening Check, WWC.

📌 Complex Case Manager (Ballarat Central)
🏢 Step Up Support Services
📍 Ballarat Central