- Understanding of the Contact Center domain
- 5+ years of total experience
- 2+ years of hands-on Cyara experience
- Solid experience with:
- Cyara Velocity
- Cyara Pulse
- Cyara Cruncher
- Cyara Automated Regression Testing
- Voice and Digital Channel Automation
Detailed
- Experienced Cyara Automation Tester to support the testing and validation of enterprise Contact Center as a Service (CCaaS) platforms. The ideal candidate will have expertise in using Cyara Velocity, Pulse, and Cruncher to automate customer journey testing across voice, IVR, digital, and omnichannel customer service environments.
- The role will work closely with Solution Architects, Business Analysts, Developers, and Business Stakeholders to ensure high-quality customer experiences across contact center technologies and integrations.
Minimum Years of Experience: 5+ Years of experience
Certifications Needed: None
Top 3 responsibilities you would expect the Subcon to shoulder and execute
- Interact with Implementation / Support teams
- Provide test strategy, test plan, test cases, and execute tests
- Activities compatible with the skill set of a test lead under the direction of the project manager.
📌 Contact Center Cyara Test Lead (Melbourne)
🏢 Nityo Infotech
📍 Melbourne
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