About the role:

We’re looking for a motivated and customer-focused Customer Communication Centre Specialist to join our dynamic automotive sales team.

As one of the first points of contact for customers interested in purchasing a pre-owned vehicle, you’ll play an important role in turning enquiries and leads into genuine sales opportunities. You’ll connect with customers by phone and through digital channels, understand what they’re looking for, build trust and guide them towards the right vehicle and next step.

This is a fast-paced, target-driven role where your ability to build rapport, ask the right questions and confidently progress a customer through the sales journey will directly contribute to your success.

What you will be doing:

- Respond to and proactively contact inbound and outbound customer leads through phone and digital channels.
- Qualify customer enquiries by understanding their vehicle preferences, budget, needs and purchase timeframe.
- Build genuine rapport and establish trust with prospective customers.
- Identify sales opportunities and confidently progress customers towards a vehicle viewing, test drive, sales consultation or other appropriate next step.
- Explain vehicle features, services and the purchasing process clearly and accurately.
- Handle customer questions, concerns and objections professionally and with a solutions-focused approach.
- Follow up with customers consistently to maximise sales opportunities and conversion.
- Coordinate appointments between customers and the relevant sales teams or dealerships.
- Work closely with Sales,



Operations and other internal teams to provide a seamless customer experience.
- Maintain accurate and up-to-date customer information, activity and follow-up records in our CRM.
- Manage your pipeline effectively and prioritise high-value and time-sensitive opportunities.
- Meet agreed individual and team KPIs, including contact rates, qualified appointments, conversion and sales outcomes.
- Contribute ideas and feedback to continuously improve our customer journey, sales processes and contact centre performance.

What you will need:

We’re looking for someone who is commercially driven, customer-focused and confident speaking with people over the phone.

You’ll ideally have

- Previous experience in automotive sales, inside sales, contact centre sales, telesales, retail sales or customer service.
- A proven ability to engage customers, identify their needs and progress sales opportunities.
- Confidence in making outbound calls and having sales conversations with prospective customers.
- Strong objection-handling and negotiation skills.
- Excellent verbal and written communication skills.
- The ability to build rapport quickly and establish trust with customers.
- A positive, resilient and results-oriented approach in a high-volume workplace.




- Strong organisation and time-management skills, with the ability to manage multiple customer conversations and follow-ups.
- High attention to detail and accurate CRM administration.
- Confidence working across multiple systems and applications.
- Proficiency with CRM platforms and Microsoft Office.
- A collaborative mindset and willingness to work closely with sales and operational teams.
- A genuine passion for cars and the automotive industry is highly regarded.

Previous automotive experience is highly desirable but not essential. If you have strong sales or contact centre experience and a genuine interest in helping customers find the right vehicle, we’d love to hear from you.

What does success look like:

In this role, success is about more than simply making calls. You’ll be expected to:

- Create positive customer experiences from the first conversation.
- Build a healthy pipeline of qualified sales opportunities.
- Consistently follow up and progress customers through the sales journey.
- Convert qualified enquiries into appointments and sales opportunities.
- Achieve agreed individual and team performance targets.
- Maintain high-quality and accurate CRM records.
- Work collaboratively to deliver strong customer and commercial outcomes.

We are committed to providing an inclusive and respectful workplace where people are treated fairly and with dignity. We welcome applications from people of diverse backgrounds, experiences and perspectives.

Work Location: 7 Sobek Pass, Bibra Lake, 6163 WA

📌 Customer Communication Centre Specialist (Online Vehicle Sales) (Perth)
🏢 Carro
📍 Perth