Are you someone who takes pride in delivering great customer experiences? Do you enjoy solving problems and making things easy for customers?

We’re looking for a Customer Service Consultant to join our Brisbane based team on full time basis. This is your chance to be the voice of the brand, supporting customers across multiple channels and making every interaction count!

Enjoy genuine work–life balance with a maximum 38-hour week, offering flexible scheduling across Monday to Sunday, 7am to 7pm giving you the freedom to tailor your hours to suit your lifestyle!

What you'll be doing

- Providing personalised support across multiple customer channels, including phone, email, live chat and social media.
- Resolving customer enquiries and complaints efficiently while delivering outstanding service.
- Processing customer transactions, returns, payments and account updates.
- Maintaining accurate records and case notes within our CRM system.
- Working collaboratively with team members to achieve customer satisfaction and performance goals.

What we're looking for

- Previous experience in a customer service, retail or contact centre environment.
- Strong communication and problem-solving skills.




- Excellent time management and attention to detail.
- Confidence working across multiple systems and digital platforms.
- A positive, empathetic and customer-focused approach

What's on offer

- Flexibility: Enjoy hybrid working, a modern office space, and free onsite parking, plus the ability to work flexible hours across a 7am–7pm roster, helping you balance work and life with ease.
- Culture: You’ll be joining a collaborative, supportive culture where people are trusted, ideas are valued and customer experience truly matters.
- Growth: This role offers a strong foundation in customer experience with clear pathways to grow into senior or broader head office opportunities.
- Brand: Be part of a global business with bold plans and a brilliant future.
- Perks: Discounts across our stunning product range & access to our exclusive rewards platform providing discounts and cashback with multiple retailers. Free access to our Employee Assistance Program.

Apply now and bring your experience to a team that values great service, collaboration, and real growth opportunities!

📌 Customer Experience Consultant (Queensland)
🏢 Michael Hill
📍 Queensland