Help older people navigate their care options and access the right support to continue living independently at home.

Resthaven is seeking a Customer Intake Partner to join our Murray Malley Adelaide Hills Community Services team.

In this relationship-focused role, you'll guide new clients and their families through their journey with Resthaven - from understanding their individual needs, goals and funding through to establishing personalised services and successfully onboarding them into Community Services.

You'll manage a pipeline of prospective clients while working closely with Care Partners, multidisciplinary teams and other stakeholders to provide a seamless and positive experience.

You will:

- Facilitate the admission and onboarding of current clients through face-to-face and virtual appointments.
- Build relationships with clients and families to understand their needs, goals and preferences.
- Provide information and guidance on available funding, services and support options.




- Develop individual client budgets and coordinate services aligned with their goals.
- Manage a pipeline of prospective clients and work towards agreed intake and sales KPIs.
- Ensure a high-quality client experience throughout the onboarding process.
- Develop relationships with community referral networks and promote Resthaven Community Services.
- Collaborate with Care Partners, multidisciplinary teams and other stakeholders to ensure a smooth transition into services.
- Maintain accurate client information and documentation across relevant systems.

Essential Criteria:

- Experience in a person-centred, relationship-focused, sales or business development role.
- Strong communication, relationship management and negotiation skills.
- Experience managing a customer or sales pipeline and working towards KPIs.
- Well-developed

📌 Customer Intake Partner Community Services (Mount Barker)
🏢 Resthaven
📍 Mount Barker