About The Role

Do you have a passion for customer service and want to kickstart your career in banking?

About The Role

Do you have a passion for customer service and want to kickstart your career in banking? Are you an experienced customer service professional with excellent relationship building skills and a passion for delivering excellent service to customers? Join our agile team and unlock amazing career development in the banking industry! As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network, by identifying and supporting customers to explore their current and future financial needs. You will be responsible for undertaking transaction activities for customers, educating customers on using digital banking solutions and conducting needs-based conversations to generate opportunities in personal banking and lending.

About You

Someone with exceptional communication and relationship building skills will thrive in our environment.



We're looking for career minded individuals with a genuine interest in, or passion for banking. If you are a team player who loves to collaborate and bring a proactive attitude and a commitment to exceeding customer expectations, then we want to hear from you! While we love seeking previous Banking or Sales experience, it is not a prerequisite.

About Us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for

📌 Customer Service Officer - Rockhampton (Rockhampton Regional)
🏢 Boq Group
📍 Rockhampton Regional