We are currently seeking an experienced Employment Helpdesk Supervisor to join a busy Support Centre environment during the election period.

The role will supervise a team of up to 12 Helpdesk Operators, ensuring they deliver professional, accurate and respectful customer service to individuals applying for election-related employment opportunities.

? About the Role

You will be responsible for:

- Supervising, supporting and motivating a team of up to 12 Helpdesk Operators
- Providing guidance, coaching and clear expectations around customer service
- Managing daily and weekly reporting using staffing systems
- Managing the Helpdesk inbox and allocating enquiries and tasks
- Responding to email enquiries in a timely and professional manner
- Managing staff break rosters and assisting with training where required
- Supporting senior stakeholders with daily staffing and operational tasks
- Proactively identifying and resolving emerging staffing and system issues
- Working with internal teams including Payroll, Training and HR to resolve issues

? About You

We're looking for someone with:





- Previous supervisory experience in a call centre or customer service environment
- Strong communication skills and the ability to explain information clearly and respectfully
- Experience leading, supporting and engaging a team
- Excellent organisational skills and the ability to manage competing priorities
- Strong attention to detail and a professional approach
- Strong Microsoft Office skills, particularly Excel, Outlook and Word
- The ability to build strong working relationships across different teams

? Personal Qualities

- Excellent communication skills
- Customer-focused and approachable
- Highly organised and detail-oriented
- Supportive and effective leadership style

Significant: Applicants must maintain political neutrality and have no affiliation with political parties, lobbyists or third-party campaigners.

If you have experience supervising a customer service or contact centre team and are looking for a fast-paced temporary opportunity, we'd love to hear from you.

📌 Customer Service Specialist (Sydney)
🏢 Morgan Mckinley
📍 Sydney