The Australian Good Food Guide – Burleigh Waters QLD The Australian Good Food Guide is the home of the Chef Hat Awards and Australia’s only nationwide restaurant guide. We work with thousands of hospitality venues across the country — helping them attract more diners and grow their business.

We’re looking for a Customer Success professionalto join our CS team and help manage relationships with our restaurant partners to make sure they get real results from working with AGFG.

This is a proactive role focused on retention, engagement, and growth — not passive support.

The Opportunity

You’ll take ownership and work directly with operators to help them maximise visibility, bookings, and value from AGFG.

Your success will directly influence client renewals, satisfaction, and long-term partnerships.

If you enjoy working with business owners and making a measurable difference to their success, this role is for you.

What You’ll Be Doing





- Managing relationships with a portfolio of restaurant clients
- Supporting onboarding and ensuring solid early engagement
- Helping venues improve performance on AGFG
- Running proactive check-ins with customers
- Strengthening retention and renewal outcomes
- Identifying opportunities for account growth
- Solving problems quickly and professionally
- Working closely with Sales, Editorial, and Product teams
- Keeping CRM activity accurate and up to date

About You

You’re organised, confident with people, and commercially aware.

You likely bring experience in:

- Customer Success
- Account Management
- Client Service
- Hospitality operations

You’ll stand out if you:

- build rapport quickly with business owners
- communicate clearly and confidently by phone
- take ownership of outcomes
- stay organised across mul

📌 Customer Success Agent (City of Gold Coast)
🏢 The Australian Good Food Guide
📍 City of Gold Coast