Customer Support and Dispatch Officer - Talent Pool

Posted: 04/08/2026

Closing Date: 16/08/2026

Job Type: Ongoing

Job Category: Customer Service

About Icon Water

Icon Wateris an iconic Canberra business with a history ofproviding essential services to Canberra for over 100years.

We are the ACT’s supplier of essential water and wastewater services and have proudly served our community for over 100 years – sourcing, treating and supplying water, and managing Canberra’s wastewater network. Our work is essential to the health, prosperity and liveability of the region, and we are committed to environmental, social and financial sustainability in everything we do.

Icon Water is a purpose driven organisation where everyone contributes to our core business, ensuring high quality drinking water and sustainable wastewater treatment. Icon Water’s culture is driven by our values of care, connection, community and courage.



These are values we see in action every day as we challenge ourselves to meet the expectations of our community.

Icon Water is an Equal Opportunity Employer which values diversity and inclusion. We encourage applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a robust focus on gender balance within the organisation and encourage women to apply.

We’re building a talent pool for opportunities in our Contact Centre – and we want YOU to be part of it.

About the role/s:These positions are within a technical contact centre that provides polite, professional and timely service to our customers who contact us via phone, email or online. The contact centre operates 24 hours a day, 365 days a year on a rotating shift roster.

This role/s has primary responsibility for managing the technical enquiry,

📌 Customer Support and Dispatch Officer - Talent Pool (Canberra)
🏢 Icon Water
📍 Canberra