Duration: 6 months - 12 months

Work Arrangement: Onsite

Key Responsibilities

- End‑User Device Support: Provide desk‑side (L2) support for laptops, desktops, and peripherals running Windows 10/11. Perform break‑fix support, device setup, refresh, replacement, and decommissioning (IMACD). Troubleshoot OS, login, connectivity, printing, and peripheral issues. Coordinate with OEM vendors for hardware repairs and replacements.
- Incident & Service Request Handling: Log, update, and resolve incidents/service requests using ITSM tools (ServiceNow). Ensure tickets are updated with clear resolution notes. Escalate unresolved issues to relevant resolver groups (EUC, Network, AV, Vendor) within SLAs.
- Asset & Site Support: Assist with asset management (inventory updates, tagging, stock checks). Support local IT activities such as device handovers, site moves, workstation setups. Provide hands‑and‑feet support for infrastructure/network teams when required.
- Operational & Governance: Adhere to ITIL/service management processes. Follow security, compliance, and access policies. Maintain documentation, SOPs,



and site‑specific knowledge. Participate in on‑call or dispatch support as required.

Required Skills & Experience

- Strong hands‑on experience with Windows 10/11 troubleshooting.
- Experience supporting video conferencing and AV technologies.
- Knowledge of end‑user hardware (laptops, desktops, monitors, docks, headsets).
- Basic understanding of networking concepts (LAN, Wi‑Fi, VPN).
- Familiarity with Active Directory, user profiles, and endpoint security tools.
- Experience with ITSM tools (ServiceNow preferred).
- Excellent customer service and communication skills.
- Robust problem‑solving and time‑management abilities.
- Ability to work independently in an onsite/field support environment.

This is a contract role offering exposure to a corporate IT environment, supporting executives and business users while working with modern technologies.

Apply now to join our team in Brisbane and deliver high‑quality end‑user support.

📌 Deskside Support (Brisbane)
🏢 eTeam
📍 Brisbane