EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows us to continually invest in our employees ensuring a long‑term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Parramatta, you will help make a positive impact on someone’s life every day, while working in a role that brings both purpose and technical depth. The Eligibility Specialist plays a critical role in the early assessment of eligibility and liability for psychological injury claims. Operating within the National Self Insurance psychological claims framework, you will work closely with internal stakeholders across EML and self‑insured clients, playing a key role in supporting the implementation and adoption of legislative reforms. Working closely with Case Managers, Team Leaders,



Managers, Technical Specialists, Mental Health Specialists and the Performance and Legal teams, the role provides guidance, coaching and decision support to uplift capability, support the implementation and adoption of legislative reforms, and ensure evidence‑based decisions on complex claims.

This is a permanent, full-time position based in Sydney or Parramatta, with work‑from‑home flexibility (up to 3 days per week).

Your Responsibilities

- Build specialised capability in early psychological injury claim assessment.
- Work closely with Case Managers to uplift their skills and confidence in applying recent legislative requirements – particularly in relation to liability decision‑making.
- Play a critical and active role in conducting early triage and initial reviews of psychological injury claims, leading and endorsing

📌 Eligibility Specialist (City of Sydney)
🏢 EML Group
📍 City of Sydney